A place full of noise,and cold food, and Caesar salad did not have enough dressing, and the lettuce in the salad was spoiled ,and A hot place full of mosquitoes. I don’t want to come to this location anymore ?It was the first and last time I was there.
Pretty decent burgers. Not so greasy and that’s perfectly fine for me. This branch is quite spacious. Perfect for family or friends hangout. Kids friendly. Service was fast. Good portion. Fresh food. The poutine was a bit salty for my taste. Coleslaw was average. But the burger buns are crisp and soft.
Really hit or miss.... sometimes the wait is really long and if you make any slight modifications (there is a 50/50 chance) they will probably mess it up.For example, I asked for the coleslaw to be switched with an extra bbq sauce and asked for 1 extra bun. I got charged for 2 buns and only got 1 bbq sauce that was only half filled but no coleslaw after waiting over 10 mins in the drive through. I also asked for a LITTLE mayo on the wrap (doesnt usually come with any) and the picture shows what i got. Pretty unappetizing!Its one of the only drive-thru in that area so unfortunately if you want the convenience you'll have to deal with the poor quality. I understand that it's fast food and the standard is low but as long has you make no modifications you'll probably get what you paid for. I'll definitely go back until more places open in the surrounding area.
This review is long overdue. I have been trying to give them the benefit of the doubt but today is where I will provide some feedback on their customer service, specifically the Caucasian male taking your order in the restaurant. I visited this location today May 20th at 11:45 am and dined-in. The man taking my order was so rude and had ZERO customer service skills. After I paid for my order he asked for my name so when the order is ready they can call me . I said my name and articulated it well and loud and his reply was “i don’t know how to spell it “. No “sorry, can you kindly spell it out for me” or “sorry I don’t know how to spell it”. Just straight up rudeness . I am intentionally writing the time and date so you know which employee it is . This man shouldn’t be servicing anyone. It is not the first time I’ve order from him and every time my experience with him has been sub-par.
I had the much touted físh n chips dinner. The fish was hot and the coleslaw was cool, okay. But the the French fries were cool like they had been sitting around for awhile, so was the bun and was a little hard. To start with, the POS machine was asking for a tip before asking for my PIN and before any food was served. Then I wasn't given a lid for my drink. What's up with this company?
I had a gift card, which I told to the employee when I ordered my food. She told me that I could use it when the driver delivered my order. When the driver came, he said he could not accept my gift card, because I was supposed to have given the numbers on the gift card to the person taking my order, in order for the gift card to be used. The person taking the order did not ask for the numbers on the card, even though I told her that I had a gift card that I wanted to use. This is improper training on the part of the staff towards the driver. He apologized profusely. I also did not get the dipping sauce that I ordered. I received only the gravy which comes with the dinner anyway. I would also like to mention that trying to order online was totally impossible. When I clicked on what I would like to order, it did not take me to the next page for finalizing the order. I may never again order from St. Hubert. My next order may be from Swiss Chalet. I love St. Hubert, but the difficulty and carelessness is hard to overlook.
The service was horrible. One of the guys working there had such a loud voice, he could be heard throughout the restaurant. Not everyone thinks that a lack of manners is cool. Since St Hubert and Harvey's has combined, the quality of service has gone downhill! Will never go again.
Love this St-Hubert’s. Great and quick for take out. Staff always pleasant. Not crazy about the fast food feel for in-restaurant dining, but for take out they’re fantastic.
Staff were wonderful & super friendly. Loved the team effort behind the counter. Could hear the communication making things work & run smoothly ensuring things get done correctly & in a timely manner. Food was delicious as well.
We ordered two chicken wraps meals. With Covid restrictions we decided not to go in to eat so ate in the parking. We had asked for a straw and ketchup. We had neither and no cutlery to eat. We didn’t wait long for our order. Was disappointing as our gravy was barely warm and fries cold and certainly not crisp. The lettuce in our wrap was dark and wilted. When I arrived home and called like another person mentioned it would be nice to reach the restaurant itself. I was told someone would reach out to me! No one has…. Not surprisingly. When you pay almost 30$ for two wraps you expect your meal to be really good. I was disappointed with St Hubert. Terry