May 2022Super friendly staff. Our burgers were excellent. The Copper burger deluxe was very tasty, and so was the Galaxy burger (although it could have used a bit more mushrooms). Will return to try more items!Ps. limited parking space on Albert st. with a lot of construction.
I work in the Justice building just Minutes away from Copper Branch. I have been slowly but surely making my way through their entire menu. It started with the all day breakfast sandwich and my most recent try was the limited edition vegetable coco-masala. Every time I think surely I have eaten their best item, I am once again surmounted the next time I eat here. The staff is excellent, part of the reason the food is good, is because they genuinely care about working there. Copper Branch is an innovator in the plant-based food space. Sometimes I get down on the world, but when I walk through these doors I am reminded of the future that we are moving towards. I am just glad that the menu is robust, so I can keep trying new items for months to come.
I've had the Copper Branch in Barrhaven before and it was a nice change of pace, so decided to try this location as well. It's awkward to access as their exterior door is blocked for construction. Our online order wasn't ready by the pickup time, and the portions/quality of the food is underwhelming for the price. I think if you're going to get a bowl, there's several more affordable and tasty options around than this.
Ignored customer at counter. Almost forced sell on a bread although I made it clear I just wanted a soup. Included in the refund were 6 dimes while I could’ve gotten 2 quarters. Waited for 10+ minutes which totally defeated the purpose of grabbing something quick on a hectic day. Not personal against any employees. This places is obviously understaffed, so won’t be visiting any time soon just to make everyone’s life easier :)
Such a cool vegan chain! They were very good at being clear with gluten free options too. I was a tad disappointed because they had run out of poutine and the collard green wraps, but I had the mini Aristotle bowl with carrot keftedes and it was pretty good! For the price I would have liked a slightly larger portion, but overall happy with the restaurant concept.
We had a wonderful experience at this location. Owner/ server he was very generous and made our visit super pleasant. I would love to re-visit and recommend this place.Thank you for your hospitality
Last 2 times I went there was something wrong with my order which I realized after I left. I was charged for the items but they forgot to add them. They gave a large fries instead of small to make up for what happened but they weren't cooked properly. Plant based food is my thing but was not too impressed with the flavors.
I ordered my food this afternoon tastes amazing opened up my burger and saw food paper in the middle of my burger in the patty and lettuce no im pressed with that
Terrible experience. My food was not ready on time so while I was waiting, the woman making my food told me to move back in a very rude way even though we were two metres apart and my mask was on properly. Her colleague had his mask half on as it was under his nose (ie with his nose uncovered). I moved back and noted that I found it strange that she wanted me at such a distance but didn’t ask her colleague to wear his mask properly and cover his nose since he is making everyone’s food and was super close to her.Both of them then became extremely rude with me and started telling me off and wouldn’t stop. She then threw my food in the bag and slammed my food on the counter and when I asked her if she put cutlery in there, she said to open the bag and figure it out. I asked again and got the same response. I said I don’t want to open the bag to let the heat out, I have to walk with my food, I’d rather the bag stay closed and I don’t think you put cutlery in there. Can you please put some cutlery in the bag? She said — that’s better — and shoved two forks in my hand. It was so very rude. I needed three but that point, I just wanted to get out of there so I took it and left.My food came out very bad — I had ordered food for my family. Firstly, I ordered the keto bowl. The bowl came absolutely dry, without any sauce whatsoever. There was no sauce in the bag either. I couldn’t eat it. It had no taste and flavour and was dry. I am pregnant and was left hungry with no lunch.The second thing I had ordered was the quesadilla for my daughter. Online, when I ordered, it said that it would come with broccoli and carrots and fries but all she gave me were the fries. On top of that, there was no ketchup and I have always gotten ketchup with my fries before. My daughter doesn’t eat fries without ketchup so that was a waste. My husband ate it. But it was dry too and he didn’t enjoy it.My husband got the teriyaki burger with coleslaw. That’s the only order that came out seemingly right.Our lunch was terrible and inedible. We wasted $50 and went hungry and had an extremely stressful experience. Also, the man making food was not masked, which is illegal, I think. At the very least, I’d like my money back and for them to train their staff to not be abusive and wear their masks properly before the bawl anyone else out who was following the rules just fine. I’ll never go back to this, or any other, Copper Branch.I do not recommend this location. I have serious concerns about an institution that doesn’t teach their staff to wear masks when dealing with food, basic customer service/politeness, and food that came out totally wrong and inedible. It’s not cheap either. You expect something of quality.
Black bean burger was average. Cauliflower crust pizza was okay. Fries were soggy. Overall wouldn't do it again. Staff working were nice and provided good customer service. Over priced, in my opinion, in comparison to the taste you're getting.