I don’t normally write reviews but each time I go the staff member that serves me is very rude with very poor customer service skills. She is a middle aged woman that works during the day around lunch. Her quality of tacos is not great and she just throws everything on the tortilla very sloppily and is almost inedible.
The place looks clean.... The ladies don't practice proper hand hygiene. Please sanitize your hands and change your gloves whenever you touch the dirty surface. The chicken fell on the dirty counter and they just scrapes it back into the container, that is digusting. The three ladies looked very annoyed, no smile or politeness. I don't understand, if you hate your job you don't have to make it that obvious. I was turned off from eating the burrito, i gave it away. Whomever owns this place needs to retrain the workers about proper customer service. I am disappointed.
Worst customer service ever. Went last week and the two girls that work there were talking to eachother doing nothing and didn’t acknowledge I was in the building for atleast 5 minutes. Didn’t say anything cause I thought maybe it was a one time thing.. went back again another day and the lady was talking on the phone with a friend while working on Uber orders, it took her 15 minutes to even say hello!! It’s ok to be busy but you should Atleast greet the customer and tell them you need some time. Won’t ever be returning again
Upon walking in, we were greeted with some not so nice looks from the two girls working. The atmosphere was not welcoming at all. When the girl was making our order, she made a simple mistake which is fine it happens. When we pointed it out and let her know it was the wrong meat used she seemed super inconvenienced by it. Both employees had an attitude and it made for an awkward experience.Definitely won’t come back to this location (Wilson rd)
The worker was rude and dry, I asked for bang bang crunchy chicken and they put the frank red hot instead. The worker added red salsa and black beans before asking me which type of each I wanted.
Words worst service ever. Waited over 25 minutes for food online can't even acknowledge a customers in the restaurant. 2 new walk in customer got there food before I got mine. And I didn't even get an apology for waiting all that time
Immediately after finishing my burrito last night my stomach was in knots. This morning it is 10x worse. I've ordered from here a few time with no issues, but now I'm pretty sure I have some mild food poisoning and cannot make it to work today. I hadn't eaten anything else since 3pm and ate the burrito around 8pm. Oh and they are still enforcing masks.
The staff here are so incredibly kind (including the owner!) and accommodating. I'm a little late on writing this review but over the holidays I had ordered a gluten free burrito and got a call that due to supply chain issues they hadn't gotten their shipment in and were unfortunately out of gluten free tortillas, of course I was a little bummed because I have a hard time as it is finding food I can eat being gluten intolerant, but the store owner called me directly and offered many suggestions on how he could fix the situation whether it was a refund or to get a burrito bowl instead, he said that everyone needs to be able to eat, especially during the holidays! So I left with a warm heart (and some warm food to boot!) and later had a full stomach. Would recommend this place to EVERYONE, gluten intolerant and not!
The staff here are so incredibly kind (including the owner!) and accommodating. I'm a little late on writing this review but over the holidays I had ordered a gluten free burrito and got a call that due to supply chain issues they hadn't gotten their shipment in and were unfortunately out of gluten free tortillas, of course I was a little bummed because I have a hard time as it is finding food I can eat being gluten intolerant, but the store owner called me directly and offered many suggestions on how he could fix the situation whether it was a refund or to get a burrito bowl instead, he said that everyone needs to be able to eat, especially during the holidays! So I left with a warm heart (and some warm food to boot!) and later had a full stomach. Would recommend this place to EVERYONE, gluten intolerant and not!
I walked in for the $25 gift card hoping to leave with a small free burrito at the same time but was told by staff that i cannot get a small burrito until I have spent $25 on items in the store. I was under the impression that I could load the card with $25 as it was meant to be a gift but unfortunately that does mot qualify. I do not understand the mechanics of this promotion but I know that it wouldn’t be defeating the purpose of a gift card by giving me an empty card with no money it. I am truly confused and regrettably disappointed with the staffs lack of knowledge on gift card mechanics and the promotion as a whole