This is based on my most recent visit, July 7th, to A&W which is also my first in roughly 8 years.Overall I was pretty impressed with my Teen burger combo that I ordered with a side of onion rings and a fountain pop.I can truly appreciate the frosted A&W mug they give you when you dine in. Must better than a paper cup and no waste. I was pleased that they had diet A&W root beer as a dispensary option. It tasted so close to the full sugar root beer and I enjoyed it.The onion rings were absolute dynamite! In the picture I have provided you can see they are well seasoned and whatever that seasoning is is delicious. I may have had to pay extra to exchange fries for onion rings but it was worth it.The Teen burger was good. Not exceptional. The burger patty was tasty enough but I found the bun to be a little on the boring side. Maybe a brioche bun would make for a more enjoying burger experience. If I were to have a Teen burger again I would ask for no ketchup. It was far too sweet.
I love this location so much, they’re so lovely and always make my order perfect. Any time they’ve ever given me the wrong food (it happens, we’re all only human!) they’ve been so kind and replaced it right away.
Got takeout today, chicken habanero was not spicy. no pickles in any sandwhich. taste was bland. overall not a good location for A & W in my opinion.
Fast, efficient , did drive throughCan't beat a A&W teen burger. It was fresh and hot. Fries and rings yummy
Teen burger tasted like I remember from long ago. Had onion rings and the portion. Was amazing. Tried the root beer and cream ice drink. Pretty good too. Will return again.
May 29, 2022 @ 8:10amFinally decided to go out for breakfast and dine in at this location.We were lining up in-person for 5-10 min while the front store cashier was in the back. While we were still lining up in store, we saw a car pull up to the drive-thru. The front store cashier walked to the front of the store from the back and immediately took the order from the drive-thru customer. After she took the drive-thru order I informed her that we were here way before the drive-thru customer. She apologized saying she didn’t know because she was at the back of the store and then finally took our order for dine in.Then…..While were waiting for our order at our table 2 other drive-thru customers came by and their orders were completed before ours! And they ordered exactly the same item as us! We were appalled!Staff need to be aware of BASIC customer service principles and never forget that the in person customers should take priority, OR at least alternate between in-person and drive-thru customers (especially if the orders are pretty much exactly the same)!
Never disappointed! Huge fan of A&W and appreciate their newly expanded menu as well (I'm referring to the drive through service btw)
Very friendly staff, they brought our food to the table for us. Food was hot and fresh.
Sunday night, I brought my family through the drive through. My wife and I ordered our food twice at the speaker because whoever was taking the order wasn’t aware of the promotion sign for double cheese and double bacon burgers. I figured okay that’s fine. They’ll get it right when I go to the window. I got to the window, my wife and I verified our order with them. We ordered a mama burger w double bacon and double cheese combo w. Onion rings & root beer, a double bacon cheeseburger papa w sweet potato fries and a kids cheeseburger combo w apple juice. Not an overly difficult order. When we got to window we checked the receipt and they charged us for 3 fries??? + the fries on my kids meal. I pointed out the mistake on the bill asked to fix. They then asked me what the problem was and asked for 1 of the fries back. They refused to refund my money for their mistake at first. I requested that they ring my order through agsain, and compensate me for their error. Then the Indian woman manager cashier tells me, well we gave you extra fries. So we say no, you refund the order. Well give you bacK all the food, you give me back my $$$ and we’ll start again. Finally they give me the money back for their error 3.00 something $$ + tax. This is a bad experience. They need more training at this store as to what products and meals they serve and customer service. Their lack of customer service to make things right, had the drive through backed out to the road with their incompetence. Ive been a good customer if a&was, but I wouldn’t go back to this location again. Once again they’re really badly trained here.
Not sure if they changed the management, but I was very disappointed during my last 2 visits. One time they were closed due to construction and this time they were out of hash browns at 9am. They gave me cold fries instead of the hash browns and the coffee was just disgusting.