Unprofessional, I asked them for a iced cap and they didn’t know how to make proper one. Totally waste of money
Great place. No drive through
Terrible, waited 5 minute with no car before me, then they dont have cappuchino, their french vanilla machine not working???? Dont go and waste your time.
It’s fine but the drive thru might be one of the slowest and busiest in the area
STOP ADVERTISING FOOD ITEMS THAT YOU DON'T MAKE!!!
They always get my order right
Insensitive, unprofessional staff and horrible service. Misleading information on mobile order app. Will never go to this location ever again, so disappointed and disgusted with the treatment I received.This morning I and my little sister decided to go on a walk to grab a coffee from Tim Hortons. I heavily use the Mobile app because of its convenience and ability to order ahead of time, so we initially planned to go to the Sobeys Plaza location right across the street from this Tim Hortons. But, we realized that I could not pick up my mobile order from inside the store; I could only pick it up through the drive-thru. So we settled on this location since it had in-store pickup available for mobile orders.I ended up ordering two lattes, using a promotion code that allows me any free drink of any size. But, when we showed up at the location and asked about our order, we came to find out that that location doesn't serve lattes at all, even though on the app I was able to pay for it, receiving no alerts of this information at all.The employees stated this as though I somehow should have already known about this. I immediately felt guilty for some reason?The manager then tells me that the only thing to do is get a refund, which she struggles with until an employee helps her.During this, no one ever apologized for this mistake, nor did anyone offer other alternatives such as providing another drink of the same value.Instead, the whole time I felt it was my own fault for making this mistake instead of the actual location's fault. The store/management should have advertised the items they do and don't have available at that location (I do know for a fact that the other places I've been to before alert you when they do not have an item or don't make it when you try to select it).We ended up waiting around 5 minutes to receive my refunded money, losing the reward promotion I used on the purchase and no offer for something else, so we left empty-handed and very disappointed in our experience.
Pretty good Turkeys sandwich with chicken soap.
“Great service”. Soon is the best ?
They RARELY get your order correct. Ask for a sesame bagel, you get given an everything bagel. Ask for old fashioned dip donut, you get old fashioned plain. Ask for a tiny drop of milk (they always repeat, "so just a quarter?" to which I reply "just a tiny drop" then they fill your cup 25% full of milk and turn it into a latte. This is to say nothing of the obscenely long lines and how SLOW it is when you walk in the store. There could be 2 people ahead of you and it will take 10 minutes before you're asked your order. When I moved to the area 8 years ago, this was a not-bad Tim's but now it's just awful in every sense of the word.