I have to start by saying we love BR and we go to the one closer to my home very often. However, the experience here was very unexpected.All of my 5 family members bought ice cream here then I ordered mango, which I always order. This time dispute it was a brand you tub the flavour was bad, just tasted wrong like sour milk, i immediately turned around and said “something wrong with this, the flavour is wrong” and they simply could have just replaced it, but the employee was clear, “we don’t replace it if you don’t like it”, i said “I usually like it but this taste wrong”. Unfortunately we don’t offer refund or replacement. Then I ordered and paid for a different flavour. The problem is that she is not a decision maker and she claim that BR policy is they won’t replace bad product. Which i don’t believe can be good for any business.
The location ice cream taste terrible and feels like half frozen. Can’t believe they can get away with this.
Very disappointing after spending over $50 for icecream and asking for extra spoon, they want to charge for it !!??Never heard of extra charge for a plastic spoon .Staff member said it's the managment's rules..go figure..
Friendly staff. Variety of flavours available to choose from. Nice experience!
Ice cream itself isn't bad, prices are ridiculous though
Used to order from here all the time for every occasion. Ordered an ice cream cake 24 hours in advance last weekend for my son's bday without any issue. Tried to order 2 basic ones for this weekend for my twins bday 46 hours in advance this time and were told it has to be 48 hours. Have never had that requirement before after many cakes purchased. Were told we can come in and get what's in stock that day, which they already know what it is. Asked if they could reserve 2 of them since they already have them in stock and were told no. Went to Dairy Queen and reserved our cake there instead who had no issues accommodating our simple reservation. Don't need them making up ridiculous rules out of nowhere.
A great thing about this place is the option to order not only ice cream, but also frozen yogurt. For people who have partial/medium milk intolerance, frozen yogurt is an option, like for me, for example (disclaimer: it is not a professional medical advice, just something that works for my situation). So I was happy to find this option for myself. I tried “maui brownie madness” one, it was delicious. No pictures, it was gone in mere minutes. ?Thanks!
Always a treat especially on the 31st of any month when you can enjoy 31% of theirbpre packed frozen ice creams. My favorite is still Jamoca Almond Fudge, a must if you like the mixed textures of cold sweet ice cream blended with the crunchy toasted almonds!!
Never disappoints. Great service and amazing ice cream ?
Great service! Great flavors of ice cream