THE MOST TERRIBLE CUSTOMER SERVICE EVER!!! I was waiting in the line for about ten minutes. The lady with gasses said I was not in the line and asked me to go back waiting again for another ten minutes. The customer behind me literally told her that I was waiting in front of them, but she just ignored me and ask them what they wanted to order. The way she said is super rude and she even rolled her eyeballs to me when I didn’t even say anything. I was speechless. I asked her coworker (the cashier) about the manager’s contact number or email address. They looked at each other and refused to give me the contact number. Then the rude lady stared at me like the way she was going to eat me, then started yelling to other customers that I was wrong and started talking trash about me with the maintenance guy with black shirt in mandarin. They probably assume I didn’t know what they were talking about, but I understand everything. I am so disappointed and traumatized by the customer service. It is the first time and will be my last time to be here.
I enjoyed the food. They didn't mind to give me extra bits to sample new meat. However, using plastic containers is a big NO to me.It may have a recycling sign but we know where it mostly ends. Please, go for pro- environment options.
Been eating here for years since I work nearby. The Bourbon Street Grill's bourbon chicken at the Fairview Mall location is a lot better than the chain location at the Eaton Centre. Portion sizes have gotten a bit smaller (they used to use styrofoam containers but now they're using plastic containers that have individual portion areas and the new containers hold less... and most places have been impacted by covid so costs are up and portions are smaller no matter where you eat).Food is consistently decent and they're good with replenishing food if they see it's running low. They usually have customers lining up but the staff are fast so I never have to wait too long even during the lunch hour rush.Combo #1 means that you get your choice of rice or noodle, one meat, and one vegetable. I usually get a combo #1 with a bottle of pop and it adds up to $14. Not cheap but you know that you're getting real meat and fresh veggies.The quality of food does suffer closer to the end of day/closing time but that's common with any food court place (chefs aren't going to be cooking fresh food around closing time and will be serving whatever is left from the hot trays).
My go to. Food is amazing with big portions of meat.
No idea what happened, but their food is.not even edible now. Broccoli was raw, rice also undercooked. Food was bland as well.
Been here twice now and love the food. It's classic westernized chinese food and it tastes good. When i had it in montreal though, they had an option on their menu for a combo of just meat and vegetables (without rice/noodle of all combos). I couldnt find it here unfortunately. But the food isnt bad at all and im happy to buy from them every time
Pick & go..very convenient. Food taste good too.
The portion gets really small! It used to be a full portion. Not recommended and not coming back!
This Bourbon Street Grill is fast-food from the food court in the Fairview Mall. Their food , although is fast-food, it is not processed food. The chicken is real chicken, the beef is real beef, and you get a choices of vegetables, and choice of meat, be it chicken, or beef. It has never disappointed us. Thank you for the amazing good at great prices!
This is an Uber Eats review more so and I found that the portion size is much smaller this way. The whole shtick of Bourbon street was that it was a pretty good deal in the mall where they seem to stack the plate for a reasonable price. The Uber delivery price seems a bit higher and you get less food than what I remember so the value doesn’t seem as good for delivery. Food was decent but nothing special and since the quantity is less and the price is higher I don’t think I’ll be ordering from them via Uber again unfortunately.