First time there. Food, drinks, ??? . We had a table outside but it became chilly, they were kind enough to sit us at a booth, inside, family is happy and I don't hear complaints. That's a good thing, for me. Servers/waitresses ???. Our first good meal since we arrived to the area. I won't even mention in this review night prior at a location on the U.S. side. Recommend.
Everything at this location was very underwhelming and below average. Arrived around 6pm and was seated pretty quickly. Server introduced himself very nicely and professionally. Sadly we did not see much of him for the rest of our stay because the restaurant was so understaffed. We saw him a total of 3 times for less than 5 minutes. We saw him when we were seated, when we go our water/drinks/food and when we paid for our bills. The nachos was just overly cheesy and not layered. It was just a large chunk of cheese tossed into the top. The bacon cheeseburger was great. You can expect a price increase for every item on the menu, but NOT as much of a price increase in comparison to other restaurants in Clifton hill. When it was time to cash our table out, he threw the bill at a female guest on our table which was unacceptable.Service really needs to step up, doesn’t seem like this place is managed that well….won’t be back again…
Cute and huge place inside.Queue time is quite ok outside but then there's at least another hour to wait inside for food.I went when it was very busy!!Took a beer which was great, the salmon and a starter. Food was not amazing, the salmon was dry and the starter soso.The location is nice as it's in the center.
Great service and friendly staff. The food and drinks were well priced for Niagara Falls. I had the Nashville Hot Chicken and Biscuits which was good and the portions were huge. I couldn't finish my meal. The Strawberry Rhubarb Gin Smash was also good and refreshing. It was a good experience overall.
On Friday evening we had dinner at Kelseys.For one, on a very busy night they definitely seemed to be understaffed. We ordered our meal which our waitress confirmed with me that I ordered my burger with only lettuce on it. My burger came out with the lettuce, mayo and onions on it. When I asked the waitress about it she brought it back within seconds so I'm not sure if just the bun was swapped out or if they just have old burgers sitting in the back. My burger did still have the taste of onion so to me seems like they just changed out the bun. Thankfully I just don't enjoy onions rather than it being an allergy or this could have been a bigger problem. My burger at this point was ice cold to the point the cheese was hard and not melting with the burger at all. My husbands chicken fingers were lukewarm. The only good thing about the meal was that our fries were good and were very hot.Overall really disappointing.
Great time for some desserts while out with the family. The staff were warm, helpful, and accommodating. Our order was brought to the table promptly. Tasted great!
Great service and reasonable prices . We will return next year and hope to have the same service. Food could have been hotter
Long over due review… Came here with my family in Aug 2021. We clearly identified the food allergies to our server and to our surprise we were still served food with the allergens of concern. The manager seemed apologetic but realistically, she was was more concerned about any possible litigation and was kissing out a**. Anyway, never returning here ever again. Highly recommend the same for you ??
One of the worst franchise location I have been to. We friends ordered about $200 worth of food and wings were cold , so was the patty for burgers and everything else from yam fries to others.Dippings were the only thing warm and good. Super slow service and manager was rude n ignorant. Will definitely not go back here .
Kelsey's is located right in the middle of all the action. You can walk up and down the strip and still be near this restaurant, if you are looking for a quick bite to eat this would be a great location for that. The food doesn't take long and it's tasty. They provide hand sanitizer at the tables and have outdoor seating if you're into people watching.