they are fast service. however they always run out of most of the summer drinks
It was a great experience in drive thru and grate conversation with Lance , he was an amazing person.Hope to meet him again .
Drinks served at this place are consistently good, something that can't be said for all Starbucks in this area
Drive through is strange when staff asks what your doing and how you are. Just came to get coffe. No offense.
I’m beyond disappointed with the location today. I go to this one specifically 2-3 times a week and today I saw people I didn’t recognize who clearly didn’t want to be there. I was at the window for 5 minutes with no service, it was pretty much dead and they were walking around like they were sightseeing. Not to mention some of my order was missing when I got home. Poor work ethic, wasn’t happy.
9/10 I have a good experience here! The staff are very friendly. They have messed up my drink a few times here and there however they are always happy to remake it for you.
It terrible to order frap and after 10 min she say we don’t have straw me and my family so angry that how we can eat this orderDon’t recommend this branch
This is my home branch, it is warm and inviting and you will always be served with the utmost care even when they are super busy, even by the teenagers or the new employees. They are wonderful, it starts with the management and transfers to the Barista they bring on board.I have been an occasional customer in many Starbucks branches and started visiting lately to the Aurora branch to kill recurring time because hey, Starbucks is Starbucks right? Wrong.It is unbelievable how the Gorham and Leslie's branch is outstanding with their level of customer experience.You can see how a caring and nursing manager and how they create a safe and inviting atmosphere even for confused customers while in Aurora the Baristas give you the feeling that they don't want to be there (or you).I guess that once you experienced the high standard of service provided by the Gorham and Leslie branch, you hope that every branch will be like that.Let's face it, you don't go to Starbucks for the coffee, the coffee is okayish. You go to Starbucks for the whole experience they deliver and this branch does an amazing job ❤
I've never had a bad server at this location which these days is a very warm welcome. More store managers could get some tips on how to train staff on how important customer service is from this management. They are all very polite and line for the most part moves quickly. Love this Starbucks ???
Great service! A young guy gave me a free cup after he knows it's my birthday