Boba (Bubble) Tee. I can't enjoy it. The "bubbles" always taste gross, like bland and chewy dough. Is this how it is supposed to be or am I just getting bad bubbles?Having had it multiple times in different flavours, I can't seem to find the "bubbles" any good. I enjoy the "tea" part a lot as all the flavors I've tried are awesome.Is there a secret to this tea that makes the "bubbles" enjoyable?
Love the bubble tea here. Ordered online and picked it up. It was not busy. This place is usually busy on weekends
First time trying this and I like it.I find it expensive though.Food quality 10/10Cleannesses 9-10Waiting time 8/10Costumer service 10/10Price 5/10 $$$$
Long line, charge .15 bag. I notice the staff made a few error in the drinks that we had to wait longer for our order. I recommend always check your order before leaving.
Order pick up through the app at this location 2 weeks ago and one of my drink is missing a topping. The staff didn't even let me know at time to pick up nor apologize for not having the topping I ordered. On the other hand, I couldn't believe how horrible Chatime customer service has turned into! So long Chatime
This is just for the burnhamthorpe location. Chatime makes amazing drinks, but this location does not pay attention to drink orders. My Teapresso (no milk) is routinely made with milk. If I buy in store, and when they had clear cups, I could see this and request they fix it. If it has been delivered, or now with the paper cups, I either don't see right away there is milk, or can't do anything because it has been delivered.Please pay attention, it's not just a personal choice, it's a food sensitivity. I am lucky my reaction is not severe, but other people can have severe reactions.
The staffs are really unhelpful. This branch really needs to do a better staff training. From previous reviews we can see this is not a single event. They don't know how to make drinks and one order can make two mistakes. we waited for so long. I hope the company can really look into better training.
A blue hair guy seems very impatient to me. When I order, I ask for less pearl, he give me triple amount!! I ask for roast, he give me light roast. Very bad experience.
This is a great place. They have many different types of drinks, which has an awesome selection. I like the drinks, and the flavours, but sometimes they feel to bland. I usually get 50% less sugar, but it’s still pretty sweet which they should work on as it drys my throat. Other than that it’s 5 stars, but the blandness and the sugar quantity lowers my review.
I never like to leave bad reviews but this one location inspired me to write. First time there. Could not communicate well with staff taking order even though I am fluent in English, Cantonese and Mandarin. Once called the drinks were all incorrect except for one (of three). Politely explained that the drinks do not match what we ordered. After being told "that's what you ordered" I showed him the bill, he hesitantly backed down. The girl he was on shift with was even more rude and so full of herself. Never again Chatime Burnhamthorpe. By the way, tapioca was badly frostbitten and barely edible.