Absolute trash service, server cares more about her cellphone than helping customers. the staff is rude on the phone, food was cold and bland. Couldnt tell the souvlaki chicken from the regular, wrong dressing on pitas, cold fries. the rice was TERRIBLE. How can you screw up something as simple as chicken and rice? Would not recommend this place to a racoon
One word - DISGUSTING!Quick Summary:Extremely rude lady that worked there, toppings were not fresh, chicken was watery and looked gross, employees didn’t wear masks. Do not eat here!Full Summary:When I first walked in, two of the workers/owners (a lady and a man) were sitting in the dining area without masks.They walked behind the counter and the lady served me. I ordered a chicken shawarma. She didn’t wear a mask, kept her parka on and didn’t wash her hands before serving me, she just threw on gloves. I should have left right then but I was in a hurry and needed to grab something quick.I noticed that the toppings were not fresh. It looked like it had been sitting there for days — shrivelled up and discoloured. When I asked if the toppings were fresh, she rudely answered that everything is fresh here.I wanted to add hummus but after seeing the crusted top layer, I decided to pass.As for the chicken, she opened the lid to a container (not freshly cut as they advertise), and used a spoon to scoop chicken into the pita. I could see that it was the last bit of chicken left as she was scraping the bowl and it was very watery — just gross. I asked if I could have fresh cut chicken and once again, she became very rude and told me that the chicken shawarma on the rotisserie was not fully cooked and that as per Halton Food Safety, they are not allowed to serve raw chicken because raw chicken makes you sick — just being deliberately rude and unprofessional.I told her I didn’t want the shawarma and got a refund.She has the worst behaviour I have ever seen from any business. Her actions were completely unprovoked, so I’m led to believe that she just doesn’t care about the business.Go to Shawarma Corner in the same plaza.
Highly unprofessional behavior by the staff. We were asked for ID and Covid vaccine proofs, my friend showed her passport and vaccination, but the staff member started arguing with her for a Canadian ID. She was actually yelling at her and saying "next time make sure you have a Canadian ID".My friend is an international visitor here and she was shocked with this unpleasant behavior.
Used to come here all the time. New ownership is horrible, almost like they don’t even want you to come in. They don’t mix the toppings anymore, give you half of what a pita used to be and then you have to ask for the toppings when you order a specialty pita or they’ll just put nothing on it other than meat. Horrible - will not be coming back again - don’t make the same mistake I did. Eat anywhere else
This place was awful. Toppings were not fresh and service was no good. The cashier was busy talking on her Bluetooth the whole time she was serving me. Will not go there again! I don't know how you can go wrong with a basic chicken souvlaki pita but they did. I didn't even eat half of it just threw it out.
Really bad costumer service, overpriced and tastes horrible would never go again
Awful. I went on labour day to pick up lunch and there was only one person working who clearly hates her job. She seemed to be inconvenienced when I asked her to add ingredients, which were pretty fresh. She asked if I wanted it heated up I said yes and she only put it in for about 10 seconds, not enough. When I bit it I don't think I have ever had a more stale pita, it was very hard to bite and the beef was dry and old. Never going back. Also if the person working there would take the air pod out of her ear she might be able to hear the orders better.
This location has Horrible service and small portions I always go to the Pita Factory location in Cambridge it’s great there portions are huge there and service is great but I was in Milton and seen this location thought I wld try it out figured it wld be the same but it’s definitely not ....never again horrible experience all around
The owner lady who's there in the morning got some real aditude problems, absolutely discusting food practice, touching her phone while making the food, speaking rudely to her employee and customers ...last visit.Edit: should have read the reviews before going here.." the phone lady" lol
Usually Pita Factory is my favourite restaurant- not this location!! The woman who was working was incredibly rude! It seemed like we were an inconvenience being by just being there. Watching her make the pita- she just carelessly tossed the items in, which by the way were terribly cut to go on a pita. She also put barely any of each topping on the pita and eye rolled when I asked for more of a topping. Halfway through making my pita she grabbed her phone, called someone and then placed the phone on top of my pita!!! I was so grossed out- I mean that would be gross even when not in a pandemic!! I would NEVER go back to this location. The woman working has the worst attitude and customer service i’ve ever experienced- STAY AWAY!!