Pizza is good but asked for a dipping sauce and gave me a local packaged dipping sauce instead. When asked to give me a gino's dipping sauce I was told this is what they had. I guess there is a change in ownership!!
We ordered an extra cheese pizza from this location today and were disappointed to find barely any cheese on our pizza. The pizza tasted ok. Not cut properly and very chewy. Won’t be returning.
i was a bit hesitant to go after seeing poor reviews but was pleasantly surprised by a nice worker and a good pizza (wasn’t as thin as reviews say)i would only say for the workers to wear masks properly as they are handling food in a pandemic
Update: place has undergone new management and quality has decreased significantly and no longer our go to for pizza. Hope they read these reviews and fix it. Cheap white boxes, gvie you the sauce you didn't ask for and pizza is cheap and corners are cut. I understand inflation and price go up but quality should stay the same...
I used to love Gino's pizza but recently their pizzas are not that good, extremely chewy crust, my jaws hurt, not very generous with toppings either, hardly 2-3 extremely small pieces of chicken or bacon, what I still like is the flavour n variety of pizzas but the crust and toppings need to improve alot.
Disgusting. I’m usually not picky when it comes to food but this is ridiculous. The pizza was extremely thin, chewy, barely had any cheese on it, and was very oily. I used to love this place, but I’m never returning. I knew I should’ve gotten papa johns.
Recently this location has become under new management, long story short I now see a reduction in toppings used on pizzas, non Gino dipping sauces given without informing the customer (fyi they are tasty's dips and taste terrible with pizza) and generic white box for my pizza (not Gino box) 2 of these items could be supply chain issues but the toppings reduction and $1 increase for pizza is just unfortunate. Inform your clients when there is not the appropriate sauce we are accustomed to, I bet your franchise would be interested to know why the different dips and white boxes.
Had the worst pizza ordering experience of my life from this location, avoid at all costs!!! Made an order online with a coupon code provided via email. Received 4 phone calls asking us where we got the coupon code before processing our order. Then we were told they didn’t have one of the toppings we ordered. We said we’d like to cancel because of the 20 minute game of phone tag interrogating us about our coupon code (from the Gino’s website). We were then told we couldn’t cancel our order unless we called the service center ourselves. A ridiculous experience; this location is a tarnish on the Gino’s pizza name.
This place is the most disorganized and strange pizza shop I've ever encountered. They called us 5 times to ask where we got our discount code from before they would make the order, they didn't have many ingredients, then they refused to cancel our order when we finally got fed up with all the calls, lack of ingredients, and incorrect pricing. Most off putting and perplexing pizza ordering experience.
Wanna get harassed by "Customer Service" representatives about a 10% discount that you put on your order? Place an order at this location. Wanna be chased by callers for 20 minutes telling you they cannot cancel your order because you've had enough of their nonsense? Order from this location. Otherwise, avoid AT ALL COSTS. Disorganized and borderline sociopathic with their practice of calling to ask "where did you get this coupon from?" Directly from their website. Frankly, I will never order Gino's again after this experience. Horrendous all around, do not waste your time.