Want to be clear that this one-star rating is for weeknights and weekends only. Their weekday afternoon happy hour is more like a 4-star experience, with much better service, clean rooms, decent selection of songs (not 5 stars because the washrooms never have soap, the song selection touch pads have sensor issues, and the call button for service is a loud constant beep until the service guy comes in to cancel it. So you can't really sing during this time).We've become a regular for their weekday afternoon happy hour this year, since our old go to Karaoke closed down due to the pandemic. But the past two weeknight/weekend experiences were so bad, they lost us as customers forever. There are many Karaoke places in Markham, we will spend our money elsewhere.Problems we had these past two weeks:- worst service we've had in any Karaoke place.Bad experience # 1 - Weekend afternoon K - Right from the start, the two staffs acted just like another reviewer here said "seemed really upset that we existed". They kept saying they don't want to do this, and push the other person to open a new room for us. Yes, arguing back and forth right in front of us like we didn't exist. We thought if they are that busy, we were about to leave and go to another place. Then one of them asked "can you just have one mic?" and reluctantly took us in.- found out the place was only half full, yet they gave us a dirty room filled with smoke smell (literally smelled like a big party of smokers just left).- no mic covers (which are standard now), and the mics they gave us had no batteries from the start. We called them through the loud service button, never came, we had to go outside and chase them to get new mics and mic covers.- we were there for a few hours, service was very slow (we ordered beers and food intermittently). Many times they didn't show up, so we had to go outside to find them.- paying time, they said "the machine has some problems", we can only pay cash. Didn't look at us, not apologetic at all, just wanted us to pay and leave. This has never happened to us during the weekday afternoon K.Bad experience # 2 - Weeknight - still got a dirty smoke filled room, still had slow and bad service throughout. But worst than before, the minimum charge they told us was not what they ended up charging.- AGAIN "there's something wrong with the machine, pay cash only". They didn't even give us a receipt, we're pretty sure they were trying to pocket some money.- Bad attitude as always, not apologetic at all, more like our existence inconvenienced them, "just pay up quickly and leave" attitude.
Spontaneously came here on a Friday night, and got the Hello Kitty room. The room was clean, and the staff was decent. There were two downfalls which were the song selection touchscreen was laggy, and the simplified Chinese covering the already existing lyrics.
Pros: - Wide spacious room.- Decent song selection of English, Korean, Chinese music- Decent menu- Music is all cataloged and selected through a touchpad mounted to a wall. The search function made it so easy to find the song we were looking for.Cons: -Not the best service. The person ringing us up at the front seemed upset that we existed. He didn't smile, speak to us or even look up during and after our transaction. :( Maybe he was having a bad day.- Disgusting washroom. NO SOAP! WHY??!?! Honestly, the women's washroom looked like someone had trashed it.- It took us 15 minutes to find parking
They need bigger rooms, their largest room can’t even fit 10 people.
Space KTV Lounge has very large, relatively clean rooms with modern touch screen song selection interfaces and a good happy hour special from 3pm to 8pm on weekdays for only $12 per adult (and $6 for children) total. There is a 15% room charge, but if you go for any more than 1 hour during happy hour it's cheap compared to most other karaoke places in the area. I'd definitely go again.
It was okay at best. I'm not really a karaoke person, but some family and friends enjoy it. Was in a theme room and it was a little run down and that incredibly strong scent of cigarettes. The staff tried to address it, so that was okay and they did address some other things right away. Then again, I think we were the only ones there at the time. At least one mic looked like it was near end of life with metal wiring sticking out of the head. The cover put on it was also torn. Sound was okay and I didn't interact with the system to comment. Free parking out front. Washrooms were in need of attention, and we were there fairly early that day, likely before their main busy times, so I kind of expected they would have been cleaned.
Selection of song is greatThe food is so expensive now and they also tried finessing our bill. Intentionally put wrong orders in our bill twice. Good thing we know what we ordered. Some of the food didnt even come out unless we tell them.Overall it was a good place to go years ago but now it just went downhill. I do not recommend this place
Don't go here.There is a minimum spend, like most Karaoke places. Near the end of the night we were told that we were about $120 short of our minimum spend, so we ordered some more food and drinks as the kitchen was closing. About $50 worth, as confirmed by the staff helping us. Great, that just means that we had another $70 to spend on alcohol until the end of the night.We ordered maybe 8 more beers before the night was over and when we got the bill, it was nearly double of what the room limit was. That means when we were told that we were $120 short of our limit, we were already much over. We wouldn't have ordered the extra food and drink if we'd known that.At first I thought maybe that this was a mistake by their staff, but then if you read all the other 1-star reviews here you start to see a trend so no, I do not believe this was a mistake and rather shady tactics from this establishment.Do not go here. Find yourself another Karaoke with less shady tactics.
if you wanna pay extra 15% of your bill, come here. Price are unreasonable and the staffs’ attitude are terrible. Very terrible music effects and unprofessional service.
Spacious room, good service, food was okay. Music list was outdated, did not have these latest ones. Room was not cleaned properly, there were two cigarette butts lying on the ground...