Extremely rude staff! my partner was seated at a table while i was waiting in line for drinks.Staff made an accusation that he was not purchasing anything while saving the seat. They were also making rude comments about him not realizing i was in front of them waiting for my drinks to be made. The cashier at the time ended up acknowledging that i was in front of her and quickly turned to the others to stop.Extremely unprofessional.
I used their self- machine to take the order at 3:45pm, there were so many people in the strore, so I knew that I would wait for a while like 15 mins something. I was patient at the first 20 mins. But I was wrong, some people even ordered after me, they got their order and gone, and i was still waiting my order. After 30 mins, all my patience ran out, I asked their staff about my order, she told me they are making it now.....what!!!! There were some customers like me, had to ask them if you used the machine to order, then they would start to make your order. If you dont ask, your order would never be made. Finally, I waited for 35 mins to get my order. It was the longest waiting time for bbt in my life. Buying a bbt and feel so upset!!!!! ? terrible ordering system, but the staff was nice and polite.
I am so happy they offer milk tea made with oat milk!!! This is a first. I ordered a roasted milk tea with oat milk (50% sugar, which I still find a bit too sweet) and I am in LOVE.
I went to Chatime and the staff were so friendly helping me decide which new drink I should try! The macaroons are so pretty and they tasted great :)
Liked the option to order and pay using the touch screens provided. However, as I was waiting to pick up my order I looked up and was shocked by the amount of dust and dirt on the ceiling and on the tops of the security cameras. Doesn't look like it's ever been cleaned and all it would take is 5 min with a duster and maybe a ladder. Apart from this, a nice place to pick up a bubble tea before or after a movie.
Enjoyed the bubble tea. Made as requested everytime. Also the cakes were delicious. Good price for the slices. Most places nowadays have made the prices the same and cake slices smallest but they give you an adequate slice for a decent price. Also a variety to choose from. I like this location as it has the mille crepe. Also the automated ordering system makes it quick and easy.
Chatime was the first BBT place to hit it big but since then, they haven't keen able to keep up. Competition came and there are now over 20+ BBT places in the GTA. Funny enough.. The prices for BBT didn't dropped even with intense competition.Chatime also got rid of their original rewards program, which took me years to achieve that status and replaced it with the Chatime Societea app that is so hard to gain points and my old status is wiped out and gone.. They don't even bother to recognize the lifetime status.This location is convenient and closed late but the line can be long especially right after a movie. Overall, the drinks are not bad and with barely competition around, you really have much choice unless you drive. However for the prices you are paying, might as well go somewhere else. Their drinks are no longer innovative.
I was at this location last a couple of days ago, and was amazed at the incredible service provided by the staff. Christie did such a great job explaining the Chatime app to me and told me all about how valuable the point system can really be! Will definitely be returning to this location in the near future! Looking to rack up some points as a new Chatime rewards member! :)
Came here many times but this time is tasteless. you can see how light the tea is
Went to redeem a customer service-related coupon only to have some jerk pretending to be engrossed in her phone cut in front of me (under the pretence of asking a question and then deciding “ok I’ll order.” Despite my flagging the cashier to let her know, the jerk got served first. Two steps forward, one step back. ?