Extremely rude attitude from umber, tried to convince me a snack size was a large and barely added any toppings. Ruined an already horrible day, please fire her
What can be better in the summer than pumpkin pie blizzard
We tried to buy an smoothie but our debit cards weren't functioning.. then one member of the staff offered us to pay for it and made the smoothie before we could say no! We are so grateful, her favor made us our day, which was kinda awful, so we will be forever thankful with her!
Was incredibly disappointed by this location today. I walked to the mall with my sister to pick up a couple things we needed, and on the way out I was going to treat her to a banana split (her favorite from DQ.) However while waiting in line I happened to notice that the lady who was actually making the food was not wearing a mask. A face shield is not a mask, and does not work to protect others from your germs, ESPECIALLY while handling peoples food all day in a food court.
A friend and I went to this location inside of Masonville Mall. My friend ordered a blizzard and he wanted it with coco fudge, and as the employee was making it, she made a mistake on it. My friend politely called her out on it and the employee threw a massive fit, unprofessional fit and was trying to say “I can’t hear you”. For myself on the other hand, I ordered a milkshake and they gave me attitude when the said “were out of milk” and then when I ask for something else which was my favourite blizzard by the way, they said they were out of those and acted in snarky and inappropriate way. The next best thing that I could get as a replacement didn’t taste good at all despite their claims. Overall, I would give this rating a zero if permitted. Even though I don’t normally give ratings, my message to management is you need to ensure everything’s up to standards.
I usually love DQ, but this is the worst location I've ever visited. Unbelievably rude customer service. Won't be returning.
Service is amazing. Very quick thanks to one of the workers, Moe Rahme. Its very obvious he is an amazing worker, they should definitely keep him around while they can. He is very nice to the customers and you can tell he knows what he is doing. All in all a great location!
I generally find dairy Queen expensive but enjoyable. I will occasionally grab something small from this location. This particular time two staff members were on their phones while I stood there for a few minutes. One of which was standing pretty much at the cash the whole time with her back towards me. The other leaning against the wall while her phone was charging eventually looked up and saw me. She was very pleasant took my order and I went about my day but during the entire process the one was still on her phone with her back to the front the entire time. I'm not one to be offended, it's the times we live in, people want to check their phones time to time but there has to be a line and this was just an awful and upsetting experience.
Great experience. Quick, friendly and my blizzard was chocolaty and just the way I like it, Xtreme!
I always come here after I am done my food for a quick desert. Sometimes there is a big line up here. The staff is friendly and usually pretty quick.