I'm conflicted with this review because the food is actually awesome. I haven't had sushi in a long time and I really enjoy it here. The quality is great when it comes to the food. However, the service is terrible. Our server only took drink orders for half our table. Never asked if we needed refills. We asked for wasabi twice and it never came. Some of our rolls were forgotten. We ordered icecream at the end of the meal and it was as if our server was avoiding bringing it to us. After waiting for over 20 mins, we decided to just leave. We felt like an inconvenience to them which is very unfortunate at a place where the food is so good.
Best sushi rolls at this place! It always tastes very fresh! The customer service is incredible. Especially their chef. Always a smiling face!
I have never made a review, usually I give restaurants benefit of the doubt when something happens. Its normal. BUT, i had to come on google and make this review. This place may have some of the worst servers and staff I have ever experienced in my life. And I eat out allot. I don’t even know where to start. I had to wave the staff down everytime i wanted something or even to order. We sat ourselves and then had to wave over someone to order our food. We literally at two points had to yell to get someone’s attention, worst dine in experience ever. NOW for the best part. Today i felt like ordering again from them but this time pickup order. I called twice, finally someone answered. I asked them if they had any package deals to order. He simply told me to just go to skip the dishes to order…. Im like ok…. So i wen to skip the dishes and they are not even on skip the dishes unless they are using a different name Nara sushi is nowhere to be found… so i called back, twice again and the third time someone picked up and then hung up….So there you go first review. This place is TERRIBLE.
Surprisingly good AYCE sushi. Very fast unlike some other places. Their signature Nara roll is probably one of my favourite specialty rolls.
The Waiters are very nice and have really good service. yumyumyumyumyumyumyumumyyuymymuyummmuumyumymymmymymumyumyuyyumyumyumyumyumyumyumyumyumyumyumyumyumyumyumyumyumyumumumyumyumyumyumyumyumyumyumymumyumyumyumyumumu
It took me a long time to try this restaurant because of the reviews on Google maps. During the pandemic, I tried it as takeout and it became my go-to sushi place. It is not a traditional Japanese restaurant, but it's a great Western Japonese restaurant. Sushi is well prepared and staff is always nice and friendly - at least for takeout order. I ordered sashimi a few times and it was good and fresh.I usually order the Maki for 3 (picture 1) or Maki for 4 (picture 2).
We were so disappointed tonight with our meal at Nara. We went to celebrate mother's day (a few days late) with our family (party of 6). We have eaten here numerous times before and have loved it. Unfortunately this time that was not the case. The food quality has definitely gone downhill. The meat was all tough, they brought us 4 times as much food as we ordered in many of the items we ordered. The salmon was "slimey", the shrimp rolls were soggy in the middle, the pieces of sushi were really full of rice and not much actual fish or filling.They e increased the prices significantly but the food quality has gone down. We won't be returning. There is a lot of competition for sushi in the KW area this meal did not measure up.
Quality food served by friendly staff and reasonably priced. Thank you. I’ll be returning…..
This morning we placed an order via the phone for about $80 worth of food. Arrived and told them the phone number of our order, paid, and was handed a bag and left (11:55 am). Once I got back to the office we realized it was the incorrect order (Had already taken some of the food out and eaten a few wontons before noticing) Called the store (12:15 pm) and was told to bring back the bag to exchange for ours. No problem.I was about 5 minutes away and the restaurant calls us back asking how long until the food is returned. We reminded them that we had already opened some of it.When I arrive to return the food (it happened to be a skip the dishes order) The skip the Dishes delivery driver is waiting at the entrance, along with a staff member. They then take the bag back from me, and I remind them again that we had opened the bag and eaten some of the food.He does not seem concerned, so I turn to the skip the dishes driver and tell them that we had opened the order and they should be remaking it. I was then handed a $5 off coupon and sent on my way.I really hope that the skip order had been remade, but it didn't seem that way as he was waiting for me to return with the food. I had the order with me for approximately 40 minutes before getting back to the restaurant.
Absolutely loved the small restaurant vibe, sushi was phenomenal and some of the best salmon I have had in a while would definitely recommend going for dinner with a date here