Fireside Deli & Family Restaurant

800 Ottawa St S, Kitchener - N2E 3M6
173 reviews
Family
(519) 581-1200

Good food. Family friendly. Strategic location. Great service

Saturday morning. Busy place and it was before 10am. Server was rushing and barely spoke. The coffee was ok but had to call for refills all the time but again it was pretty busy.I ordered the Lox bagel and the cream cheese was in a lump on one of the bagel half. No big deal as I just spread it on both halves and for the other order the Smoked Salmon Bennedict, the cream cheese came in a little container.I ordered the fruit cup and the orange pieces tasted like rotten.The other order the sauce had a glue appearance and the taste was not nice either. The home fries were ok.Pics of one egg bennie as we were pretty hungry and almost forgot to take the pic.I would like to try other items on the menu or even try breakfast or dinner.

Our family of six went for brunch, today. We arrived at noon, with a reservation, and were seated promptly. Our waitress was friendly and engaging. She kept our drinks and coffee topped up throughout our meal. I had their house-made, Montreal smoked meat sandwich which was terrific. The meat was tender, beyond plentiful and not too fatty. If you purchase one sandwich at the regular price ($10.29) you have the option to get a second sandwich for an additional $2.50! That is a fantastic deal especially since the quality is on-point. Nice work today, Fireside!

Love love love the tenders. They make their own dressing and batter. My husband had the smoked meat sandwich with is always his go to. Our daughter had the steak bite dinner and you need to have a take out container as no one could eat this by themselves. Any item we have tried has been amazing. Eating in is the best way to enjoy their food. Go early as it gets very busy by 5 for dinner.

Had a great food experience here!!Food quality was great, great dining area!! Staffs were good and Tori is the best server ?

Great place to eat! Food was piping hot, quick, attentive service and delicious pizza & gyro. We will come back to try out breakfast!

Delicious fresh and nicely plated food at a really good price.Family friendly servicePortions generous enough that there is a good reason they also offer a senior's menu

great food & great service

This is a restaurant that we've been to quite a few times over the years. The food has consistently been quite good, and it was good as usual on our most recent visit this past weekend. Where we had an issue was with the service; for the second time in our last three visits, the service was atrocious. Perhaps Rosie, the server, was just having a bad day or had a bad experience with another customer, but don't take it out on our table. From the start, she appeared to be annoyed and wasn't willing to take the time to listen fully to what we were ordering or requesting. When I placed my order for an omelette, I also asked for two glasses of water (for my wife and I) and a mango-blueberry smoothie -- pointing at the item on the menu, too. I never got the smoothie, even after I asked mid-meal -- when I reminded her of our request for water, she abruptly walked away mid-sentence before I had a chance to also remind her of our smoothie order. There were seven of us in our group and the serving staff brought out eight plates. After a couple of minutes, I realized they gave me the wrong omelette (mushrooms in it) when I had asked for cheddar and bacon. Rosie appeared to be annoyed once again. Few minutes later, she abruptly dropped off the replacement order and took the original plate away, and did not wait around when I tried to tell her that I also was waiting for the smoothie. The omelette was hot enough, but the toast and home fries weren't, indicating probably that this was the 8th plate that was brought out and left to sit a few minutes. The bill came and there was no smoothie on it, so at least I didn't get charged for something that I didn't receive. Everyone at the table was put off by Rosie's abruptness, inattentiveness and attitude. We'll be sure to ask for a table away from Rosie the next time we're there.

Our experience here was really good.! Food is decent and well priced and always super entive staff! Only reason I didnt give 5 stars was because the entrance is overly packed most of the time and its comfortable. Other than that it is amazing!Came back and still delicious!