We like it too much. We can’t stop going. Love their food and we always have great service. Well priced, pretty healthy food options. We always get the app platter and it does not disappoint ❤️ soups are delicious and a must try.
Food is good, only one server/busboy/bartender that was working from 530 -730. And they also had the robot that plays the same jingle as it brings out the appetizers. Service is bad. If your not in a hurry, or not ordering anything spicy.
For 3 people dining in, I think the price is fair. Its our first time eating in since we're not from that area and I can say that the food taste good. We ordered korean style sparerib, grilled beef with rice and egg, and pork with rice and egg. Good stuff.Our viet spring roll came late, though, it also did taste good so I thought its worth the wait.
Best Vietnamese food in town bar none. Not the cheapest but the cheaper places always have lower quality ingredients and simpler flavours. Ben Thanh is consistently delicious and just such high quality. I’m sure the Thai food and the dim sum they have is good but the Vietnamese food is SO good I haven’t been able to bring myself to try anything else yet. But some of those Thai curries smell out of this world good.
I’ve been a customer of this restaurant’s various locations, including its first on Cedar in Kitchener back in the early 2000’s, for more than 20 years. This was the first time since the pandemic we ate in the restaurant. The service was horrible. One person working front of house and bussing tables with a robot server that ran into my husband and an adjacent table. Our food was cold and we had to get our own cutlery and napkins because none were given to us and we had no one to request help from. Our table received no waters and no check-ins. My husband didn’t get what he ordered. The phone rang the entire time … endlessly… nobody answering it… creating an anxious environment. We had to request our drinks and our bill because they were so understaffed that it felt like it would never happen. I was so embarrassed because we took my mother in law for Mother’s Day and it was a train wreck.I’m sad about it because we are loyal long time patrons. But we will not be going back.
Went back for the first time in a few years. The food is still pretty good, but a lot of the previous items are no longer on the menu and the service is gone down. You fill out a form and a robot delivers your food. Not that great in terms customer service.
Fantastic food, and a delightful whistling robot delivers food to your table.The attentiveness of the wait staff is hit-and-miss though. Some visits require huge amounts of gymnastics to flag down a waiter just to ask for cutlery, other times they are quick and on the ball.The in-person experience is massively enhanced by how happy that little robot is to deliver food to the tables!
Nice ambiance, service by the robot ,Good portions.. chicken pad Thai was different with unique flavor, not the regular one with peanuts…Steamed dim sum ? good try
I love the pho at Ben Thanh, but they have so many other delicious dishes. It was quiet on our visit, with lots of room in the dining area. We were surprised to see a serving robot as well... A tune humming, tray carrying R2-Eat2. That was almost with the price of admission ?
Greeted with a smile and servers were very helpful we had the Dim Sum, Mango Salad and Pad Thai and fried rice. Everything was excellent.Great place to eat.