First time eating here and it was really good. Average price. I especially liked how they give you a buzzer to let you know when your food is ready so you arent waiting in a huge pick up line.
Very poor service. We wanted to eat something for dinner before catching a movie next door at the Landmark theatre. There was only two other people in the restaurant at the time. Ordered our food and we’re given a buzzer for our food when it was ready. Waited for approximately 20-25 minutes and finally had to tell the cashier that we had to leave as the movie was starting. She went back to check and apparently they hadn’t even started on our order. I asked for a refund as we were late for the movie. Two managers and ten minutes later I finally got reimbursed for our food. Not even an inkling of an apology on their part or acknowledgment of the inconvenience they caused us. Unbelievable poor service.
Here is my experience with Panera’s Bread Kingston a few days ago:1. I ordered a regular coffee at the cashier and paid for it.2. Went to coffee dispenser corner to fill out my cup.3. Dark roast was out and asked a staff at the kitchen counter for it. She said ‘ok, it will be ready in 5 or so’, so I waited for good 5 min.4. Nothing happened and went to the kitchen counter again to check and see if the coffee was coming soon. The same staff said ‘’oh we’ve been busy and haven't had a chance to get to it. Can you take different kind?’5. I don’t like light roast but there were only light roast and hazelnut , and since I don’t like flavored coffee, I had no chose but light roast. The dispenser for the light roast stopped filling my cup about a half way.6. I went back to the kitchen counter and told them that light roast was also out.7. The same staff asked me if I could take hazelnut but I told her that I don’t like it. She rolled her eyes as if I were being unreasonable and went back inside, and came out with a dispenser with dark roast coffee in it in matter of a minute.8. I finally filled out my coffee cup and left the store. Dispute of all the effort to get the coffee, I couldn’t finish half of it because the coffee tasted nothing.Will I ever go back to the store? No I won’t. Not only there was extremely low level customer service but the coffee didn’t taste anything and it is just not worth it. I understand that everywhere is short stuffed and busy, but it is not a justifiable reason to treat customer disrespectfully.
No signs or cones to tell customers drive thru was closed, except you pull into the drive thru to an employee answering every call and telling everyone to go inside. The dining area is quite messy and they are out of sides for every soup / salad. They are clearing understaffed and out of tons of product for food menu and also the beverage menu.
this restaurant never gets the order correct. there was no straw given with my drink, no baguette given with my mac and cheese, and my grilled cheese was burnt beyond belief. tasted terrible.
Had the Mediterranean Bowl with 'chicken' and was very disappointed. I expected a reasonable portion of chicken but, at best, there was no more than an ounce of meat. This place is way overpriced and very overated. Wendy's salad is much better, they give you a good portion of chicken and way more variety in the salad.
Coffee was a 10 minute wait that never came. Settled for stale cold coffee that was already brewed. Brownie tasted like something they bought at a grocery store and took the wrapper off. Dining room was a mess. The front counter staff was extremely friendly but she needed help. Will not return
Unable to choose curbside pickup for rapid pickup anymore. Food is good, but uncomfortable with how confined the rapid pick up area is. It does not allow for social distancing even if you're just picking up food as there are benches across from the shelf with unmasked customers.
Stopped in for a quick bite. Place is dead. Waited 5mins to be acknowledged, 10 mins to be served. They were out of a lot of baked good and no baguettes. Food came fast and was good. Dining room is gross, very dirty. The whole drink and coffee station should be gutted and cleaned. The black tea has a make shift cover that allows the product to be open to the the air. 50% of the tables were dirty. Panera bread, you need to do better.
The place is showing a lack of investment in the facility, with a jury-rigged dining room layout and hand-made signs taped all over the place. However, the steak and arugula sandwich was quite good and served fast, making it a good lunch option for highway travellers.