Customer service over the phone was amazing. They checked with me multiple times to make sure they were putting the order in correctly. They even called me back to confirm something. However they offer less than the other locations, and seem to have a limited menue compared to other locations. I did end up canceling my order because they did not have what I wanted, but the over all interaction was amazing.
I haven’t even tried their pizza. I called earlier to ask about allergens and the guy on the phone couldn’t have made it more apparent that not only did he not know what I was talking about, but that I inconvenienced him by asking. About an hour later, I tried to call back again, this time to actually place an order; the guy answered the phone, I said “hello” and he hung up on me. If the pizza itself was the best in the city, it wouldn’t matter in the slightest with service as disgraceful as this. When someone tries to support your business, the bare minimum that you can provide said customer is courtesy.
We were very impressed with the lasagna. It was a big serving with loads of cheese for only $13.
Nothing special about the pizza. One person wax not wearing the mask over his nose.
Doe is as thin as a cracker, sauce is a non existant watery paste, and the cheese is razer thin and always all burnt. Take a note from your other locations that carry the same name, Gino's Amherstview and Harrowsmith do it right.
After an hour and a half I finally cancelled my delivery as Gino’s still had not accepted my order, on Christmas Eve non the less. - 1 star for horrible customer service
We recently ordered a pizza for dinner and were extremely disappointed. The crust was flat and there was no rise in any of it and it tasted like cardboard. The tomato sauce was non existant, but the cheese and the rest of the topppings were fine and made the pizza edible.On a positive note when we picked up the pizza the staff were super friendly.
Very good pizza
The dough is awful and never cooked right...
The dough is awful and never cooked right...