This was the worst experience I’ve ever had with fast food. I have never left a review in my life but the lady who was working was the worst retail worker I have ever encountered. I work in retail myself and I know how you are supposed to treat people. She had no manners whatsoever, proceeded to tell me and my friend that we said stuff we didn’t several times and was very aggressive. She treated us like we weren’t people which is disgusting. Today is February 10th, 2022. Unacceptable.
Worst place to ever get snacks!I walked in while another customer had complained about his bread not toasted long enough. The artist had to increase the oven time and toasted it again. Got to my turn and my bread was toasted to almost becoming crunchy! I told the artist the bread was too crusty apparently because of the time she adjusted for the last customer.She looked apologetic knowing what the problem was but a lady stormed from the back (most likely the supervisor or the owner) and asked what the problem was, I explained the crust was too dry. I was dumbfounded with her next steps. She ripped part of the crunchy side and side it wasn’t that bad! I gave her a look like seriously! Next she started ripping the whole crunchy part like she was really angry with the bread. Almost ripped the whole bread apart. Lol, then she said. It’s not crunchy anymore, so you can have it (with attitude). Again, the look on my face was shock! All I could say was, are you for real! She replied, if you didn’t stay on your phone this wouldn’t have happened! I almost lost it! What is the connection between me being on call and my bread over toasted!Anyways, she saw I wasn’t interested in the mess she did, she got another bread, toasted it, put it next to the previous one (at that point, I knew what she wanted to do but I didn’t wanna believe she would) guess what, she started picking the chicken and the cheese already toasted and placing inside the new bread. My jaw dropped! More like a kid having fun with slime! And asked what else do I want? I was so disgusted and told her, I can’t believe what she just did! All the while the initial artist attending to me had this sorry look on her face but you can practically feel the fear in her stance, her arms folded with a pale look on her face.I walked out, never to return there.
Worst location, never have all the ingredients they are layzi and the manager and employees are rude I'm never going back
I just tried ordering from them in store and ita gross and dirty things don't seem Clean the whole time I was there the owner or manager was there yelling at his employees in their language I tired saying no cheese no dairy but the girl was flustered and added a bunch of cheese I said you cheese and the owner with his dirty hands without glove took the cheese off my sub said it was ok I laughed and walked out never going back
EDIT: The original rating for this review was 2-stars. I just finished eating my sub, and although I had asked for it to be toasted, it was not, unfortunately.Growing up, this Subway location was a staple in my pre-hockey-game ritual. While it appears several employers have moved on since then (and maybe management as well? I cant tell…), I still enjoy a good sub from this location.Unfortunately, they currently seem to be quite understaffed and unable to serve the after-work influx of both in-store and in-app orders. The two front-of-store staff making sandwiches were nice enough and worked as fast as I’ve seen Subway Sandwich Artists work, but it looked like there was at least a 5-6-sub backlog from app orders and ~4 of us in line at all times. It was slow, especially in contrast to a particular Tex-Mex location down the street that I had just visited, which staffed some 7-8 front-staff to help customers.One of the staff even asked me to hand them two bottles of Pepsi from the cooler for another customer’s order, which I kindly did… (Does this mean I bypass a job interview? ?) however, it was rather concerning that she didn’t sanitize or wipe the bottles before packing them into the order. While I had personally sanitized my hands in my car, I expected a greater abundance of caution, given COVID.The staff were not changing gloves between handling orders. I’m pointing this out because I’ve noticed it as a common practice at a variety of alternative, competing chains in the area, and because Subway Corporate seems to have introduced a variety of touch-interfaces to things like the oven, which means that different people are touching the same part of the screen to use the oven.Tasty subs as always, but my low review is in light of subpar hygiene practices and a long wait time. Crucially, these have not been issues at alternative, competing chains in the area.I’m sure I’ll be back to this location in the near future, since I enjoy Subway. I’ll gladly report on relevant updates.In case anyone read this far, I’d also note that I found it odd the cashier didn’t ask if I wanted a receipt, or offer me a receipt… I’m ok with not having one, so I left with no issue, but I expected an offer as a matter of course anyway. This detail didn’t really fit into the rest of the review, so I decided to leave it until the end… yup. Thanks for reading this far!
Terrible customer service, the lady is super rude, does not know her menu and did not Honor their own false advertising for wrong sub of the day and food tastes stale. Never again!
Very long waits for delivery drivers. Many times the employees don't even start working on the order until the delivery driver shows up. They need to do much better with this
Can’t be worse than this experience. Only white and no Italian herb bread? Not accepting two coupons because you were busy? Before I said what drink I wanted just gave me fountain cup? So disappointed with this branch. Choose another one folks.
They advertised that they have updated their bread recipe, and it is much better than it once was. Service was good.
If I could give zero stars I would. I was being served by a nice girl originally, until she cut her finger while cutting my sandwich bread. She told her coworker and then went to the back to tend to her injury. The coworker after finishing with the customer ahead of me proceeded to grab the knife that had blood on it, and continue to cut my bread. When I voiced my concern and asked for a different knife and a new bread, she was very rude and stormed off to the back to "clean" the knife. She then put my bread back in the bread container for the next poor customer. And continued making my sandwich, with an attitude the entire time. Absolutely gross behavior and severe lack of common sense, I could only imagine what other kinds of cross contamination happen at this location.