Excellent service and food. Love the gluten free options so everyone has lots of options. Their house dressing was really nice and not runny which tasted yummy. Another waitress even noticed that our drinks were low and brought over water without being asked. Definitely recommend the Kanata Kelseys.
Good food, reasonable price, nice staff.But seriously, the floor of the entire restaurant nor the toilets hasn't been cleaned for a week+.Disgusting, especially with children.
This was my third visit to Kelsey's Kanata. This time went with my friends since one of them have never been to Kelsey's. Again staff at front were pretty new at this location and took quite a bit of time to decide where we would be seated. Server was nice but seemed overwhelmed . While doing payment we asked her if she can divide the alcohol drinks between 3 people on which she said she can't do that. It was not complicated but seemed like she did not know how to do it. I have been to many restaurants and they all do it. Not impressed.
Ate the Mushroom sirloin with sweet potato fries. Was delicious and the staff is very friendly
I stopped in approximately 4:30 p.m. on Wednesday afternoon for dinner. There were roughly four other tables and two people sitting at the bar. Simply put, not a very busy afternoon... And business the three or four servers working should have easily handled.I was greeted approximately 5: 00pm by the server and literally shocked her with my order ready to go. 35 minutes later my dinner arrived...a patty melt - a cold one at that, and an even colder diet Coke. It's also worth noting, the server did not appear the least concerned.Having waited tables for years prior, I understand the challenge a server faces in trying to multi-task and get everything done timely. But in this case, there was no sense of urgency, no apology for the condition of the food, or any question as to why I declined to leave a tip.In situations like this, I'm continually reminded of how Vivian, Julia Roberts' character in "Pretty Woman," responded to the store clerk on Rodeo Drive: "...BIG mistake. BIG. HUGE!"'nuff said!
A nice dinner out with my favourite lady. We had some drinks and a quick bite while we watched the playoffs. The cocktails were delicious! Dinner was good, not great. Our burgers/chicken sandwich were juicy but the fries were not hot and kinda soggy whereas the rings were overcooked. A pickle or some slaw would be a nice touch to the plates as well.
Went here with a few of my friends because they said the place was good. The food was great, a bit overpriced for what we were given but not bad by any means, as we all enjoyed it very much. But more than anything was the service! It was extraordinary, the servers were wonderful we had a very pleasant conversation with our hostess Laura.
My friend and I came in tonight at 9pm and sat down on the bar side (first booth on the right). When we sat down we had to wait 10 minutes before the waitress came to ask us what we wanted to drink. The only reason she came to check on us was because another waitress from another section said "have you checked on them yet". When the waitress came from behind the bar she said “oh sorry I didn’t see you” even tho we were right in front of her.Anyways, we ordered our two drinks and our spinach dip and asked for the bread lightly toasted. When the dip came our bread was so burnt it was dark brown (wish I had taken a picture) we told the waitress it was to well done and asked for it lightly toasted. She took it back and we waited another 6 minutes. When the dip came again it wasn’t cooked at all just the bread covered in oil. At this point we were very upset and felt awful having to send it back again. We had ordered chicken tenders as our main and by the time we had sent the dip back again the tenders had arrived.We ate the tenders and at this point the staff were visibly upset with us for sending it back twice now (dip). The waitresses were pointing at us and obviously taking about us. Two separate cooks had come out to see who the “two girls complaining were” and it was honestly humiliating and I was so uncomfortable. I just wanted to leave but we hadn’t paid so we were forced to sit in awkwardness. At this point it had been another 15 minutes since sending the dip back and it was obviously a stament of them showing their frustrations with us.During this 15 min period we both witnessed staff eating extreme beans behind the bar with fingers in the jars, one staff chugging a corona in the back booth while on shift in her uniform, staff talking about us and laughing, kitchen staff laughing and speaking about us so loudly we could hear it.Finally after all of this one of the cooks (was in black cooks uniform) came out to us and said the bill was covered. I don’t know why he would have covered our entire bill unless he was covering up for his rude and belligerent staff. I think it was his way of saying “hey don’t tell on us” but I don’t care this experience was utterly disgusting and I will be taking this complaint as far as I can.So after speaking to this cook about EVERYTHING that went on he told me the staff member who was actually the hosted for the night (low messy bun, septum piercing) that I witnessed chug a corona at the back booth was underage he kept saying over and over “I don’t believe that, it must have been a Starbucks cup” I’m a 24 year old female with 20/20 vision I know what a corona looks like, what do I get out of lying? (I recorded the entire conversation secretly on my phone and the entire evening because I felt so uncomfortable) I’ll be happy to show anyone.Finally there was a girl at the bar wearing a baggy gray sweater who had long blonde hair and was pretty short she was wearing black platform converse she overheard the conversation we were having with the cook and then as we were leaving she started to yell at us from across the bar trying to fight or something. I’m completely disgusted with what I witnessed tonight and I was ready to call the police because I felt so uncomfortable and unsafe.The staff were acting so confrontational and aggressive I was worried they would follow me out or follow me home. Underage staff drinking while on shift and on the floor and in uniform? Chugging a corona like it’s water? Arguing with customers? Gossiping about customers in-front of them? Trying to start a fight with customers? Is this a family restaurant or a club downtown?
Great burger. But very bad fries, under cooked, firm raw potatoe center. Needed more time in the fryer and would have been a better meal.
That bourbon burger (triple B) was phenomenal. Fries a solid ok. Fast, friendly.