Excellent! Hadn't been for years. Big croude of customers were served excellently by staff in a very pleasant way. My only regret was that the milkshake machine was out of order.
My husband and i were just in the centrum location and witnessed a very young employee deal with two difficult customers in a row. He never lost his cool. Even when the milkshake maker wasnt working he stayed calm and collected. The whole staffed worked together as a solid team. We were very impressed. Good job every one. And to the young man behind the counter your doing a great job.
Okay waited at the window for 20 minutes.Very disorganized. Was asking For money for the next order to then realizing they haven’t even given us are food yet. No body around the window to really ask what is going on. When I got the food the fries were cold and they forgot to put the sauces or even napkins in the bag.
Just went to Harvey's at the Kanata Centrum. Worst experience I've ever had! First there were two kids walking around behind the counter doing basically nothing and made me wait almost 10 minutes before serving me! Our food was finally ready and The teen that was putting the toppings on the hamburger was half way through fixing one of the burger and took a leisurely stroll to the back to get pickles, then stood talking to another staff member while he took the wrap off the container, then took the empty container out, moved what pickles were left to another station's container; then put the empty container on the counter in the back! I finally asked him to finish fixing the hamburger before it got cold! The burger was siting half dressed for at least 5 min! "Oh sorry!" Was what I got! Then when I finally got to the table I realized I had two onion rings and one fry! I ordered 2 fries and 1 onion ring! When I went back up with them the remark was "well that's what you ordered!" I said no, and repeated what I ordered and the response was " well I can't be responsible if the person who took your order got it wrong"!!!!! I said fine, just give me what I ordered please! I was to,d that’s what I ordered! Another staff came up and apologized and said they would fix it. So then I had to wait for them to make fries snd they took the rings I had ordered away! My husband was finished eating by the time I got everything! Unbelievable! Absolutely do NOT recommend this Harvey’s!
Had awesome service from Maddi at the drive thru. I would say this to the owner, the staff seemed a ‘little taxed’. By not having enough staff on you’re pinching pennies and your staff has to work harder. Never trade great service for saving on labour costs. You’re lucky to have the staff you do madam/sir.
Recently had a very bad experience here with unprofessional staff. It was late at night and the employees closed early (about 5-10 min early) and left several customers in drivethru with orders unfulfilled, without any apology, explanation, or notice to the customers. I guess they were tired and really wanted to go home?
Waited for 20 minutes to get 2 frozen red bulls. The lady at the window was very kind about it. The reason it took so long was because they had 3 people working on a busy Friday night. There should be more people working on a Friday night at Harvey’s located in kanata.
Harvey's Petawawa. Good location. Fast service at take out. The Angus burger was great.
Usually this is the BEST Harvey’s in the city! But tonight they forgot my drink. I order a large Buffalo Chicken Poutine with a Redbull slushie. But when we got home we realized they forgot my drink and didn’t add the extra chicken I PAYED extra for. I’ve been calling them since 10 to let them know so I can grab it next time; I know the employees haven’t left but I guess answering the phone is just too much to ask for these guys. Probably won’t be back after this.
I’ve been here probably a dozen times in the past year, usually early evening. Every time the food has been good to excellent. This is easily the best Harvey’s location I’ve been to. For the people who complain about the drive through being a bit slow, I’ll take that for fresh food that is well put together.