We go here simply because it's the most convenient place with vegetarian/vegan options.The drive thru is painfully slow. Even with no one in front of you, plan for a 10 minute wait. They have messed up our orders a couple times - including putting mayo on a burger with a specified egg allergy. They have forgotten to put fries and burgers in the bag and mixed up drinks or given me a completely wrong order (I once was handed 5 coffees and told to have a good day after ordering a burger combo - that was confusing).Once when I ordered an egg and cheese with lettuce and tomato, the drive thru worker was adamant that I meant adding the lettuce and tomato to my fries because they punched in the fries before adding the veggies to the sandwich. It took a few minutes of frustrating conversation before they changed the add-ons to my sandwich instead.My words of advice: skip drive thru entirely and go inside and check all your food and order to make sure they didn't omit or change anything.
Worst A&W in ottawa!! 2.5 hours hours of waiting for a simple order that’s ridiculous! Their excuse was that they had 30-40 uber orders then close the app and stop piling up more orders!!
Food is good but service in this location is weird. Entered Restaurant and ordered around 8:30pm. Right after ordered, we were told it is near to close. This location suppose to be 24 hours. No frozen mug as close to end of day. Eventually more customers get in. I think staff wants to close and only run drives thru. If this the case, let us know before take order.
If I could give zero stars I would, worst service I have ever.. EVER experienced. I understand late night drive-thru’s are busy but last night (6/17/2022) @ midnight was horrendous. This awful lady was rude, not empathetic for the 70 MINUTE WAIT!!!!! Didn’t apologize, confirm order total, or help her back support staff, simply took orders while ours was sitting right at the window.. by the time i got my drink the ice had melted entirely and food was soggy/cold.. all and all awful service, I’ve worked drive-thru overnights for 6 years.. just pathetic to watch really..
Went through the drive thru tonight and the person taking orders was speaking with a fake southern accent the whole time which was very annoying and made it hard to understand him. He was also mocking people at the gas station across the street. We then got home and discovered they forgot our onion rings. Not a good experience.
Great food but they can improve in other ways.The drive thru took long... In line for 20 mins (probably because the McD's nearby is temporarily closed).We wanted Mozza Burgers but it was unavailable so we had Teen Burgers instead. I ordered a Chocolate Pie.... When I got home, it was Apple.The staff are nice but they can improve on efficiency during peak volumes...April 2022 Update: I did email A&W since they replied to this review. They replied back that they would look into this. No response at all with the investigation results so don't waste your time and email them. There's no point.
Extremely long wait on drive thru and poor service. I am writing this review after experiencing it 6-7 times continuously. On top of the super long wait on drive thru, even the coffee was so bad I had to throw it out. Leaving a completely frustrating experience. I loved A&W coffee since I tried it few months ago - the aroma of the organic coffee was outstanding, but the experience with this A&W location have made me quit going to A&W completely. I loved their organic food sourcing and fresh selection of food items - but the poor service just ruins the whole experience. I must say this poor service I have only experienced at this location.
Good burger. Not as much flavour in the onion rings as I'd like. Pleasant and fast service. Men's washroom didn't have a handicap push button which surprised me as the building is less than 10 years old. Can't imagine why it wouldn't of been included. Everything else seems wheelchair accessible but I'm not an expert on such matters.
Quick drive thru! Glad I checked my meal before leaving because they forgot my son's fries, I tapped on the window and told them. The girl quickly grab me so e and handed them to me and also apologized. Very nice staff.
Absolutely horrendous drive-thru prior to a hockey game. DO NOT GO THERE unless you want to spend 45 minutes in the lineup. Were not sorry, made me pay full price for my meal and were completely unapologetic. Embarrassing service and response and whoever is the Manager there, should be ashamed that they would not staff the place for a game day, or recognize that they needed to shut down the drivethru. Never again.