I keep forgetting not to go to this Tim Hortons their drive-thru is unbelievable the girls at the window spend more time talking to the people in their cars and to each other then they do working which leads to Long lineups in the Drive-Thru and to just get a simple coffee could take over 30 due to the conversations.
Always fast and friendly staff. Very busy in the mornings
I use to go in this Tim Hortons every day every morning and never head any problems. Since they change their staff is unbelievable every time I order I get it wrong or something is missing. the Filipino employee that get the order she always get the order wrong I don’t understand why she gets the order when she doesn’t understand and the guy at the window doesn’t have a clue what he doing very disappointed,long story short better go to a different Tim Hortons.
I would normally give this location 5 stars for service and friendliness but not today at lunch. I've been having a problem with my tap function on my bank card and in order to get it to work I have to put my thumb on my chip. She told me that it wouldn't work if I did that and when I tried to explain the problem to her she took the card from my hand at the drive thru and scanned it herself and it worked by sheer luck because my card is very tempermental and needs replacing. She then went into the reason why it doesn't work for me was because of how I hold it. I said "just give me my food I'm not going to argue with you about my card." As I was getting my food and going against my own advice I tried to explain to her that my issue was with the card having a loose chip and her response was that the issue was how I hold the card and to take my food and go. I did some research afterwards and I have always pointed my card on tap transactions as instructed by the Bank to point the 3 little bracket-like marks closer to the debit machine. Her argument was that the chip needs to be what's pointed at the machine when in reality the card only needs to be within a 2 inch proximity of the machine regardless of the card's orientation. But the bottom line here is that the employee became rude when she felt that I was in the wrong AND she is not supposed to be taking a customer's bank card from their hand. Service is supposed to be contactless and it has never been appropriate to take a customer's bank card even before pandemic rules were introduced. Unfortunately I didn't see her name to report her by name but she was an adult employee. And I went through there just after 12.
This is a good location. It's kept very clean, it has good parking, very friendly staff and quick service every time I've been here.
Fast friendly service the staff remember your order for the regulars.
Bought tim coffee yesterday for first time in 2 years still taste gross not same as old style coffee we used to have and bought one donut vecause thats all they had on shelve and it was 5:30 pm alsobi wauted 20 minutes inside get served as there where 3 people at window serving them
2/2 times that I placed a delivery order and it came from your location it was missing something! The hardest part about your job is reading and comorehending and you guys failed at that everytime!
Pretty good for a Tim's. Sometimes a little slow, but largely because of how busy they are. Only a pair of incorrect orders in hundreds. Staff are friendly and competent. Food is typically made well. Smallish parking lot than can be a mess in the mornings.
Seems as though no one cares about service, product or the customer at this location 473 Concession St. I returned a breakfast sandwich that was burned to a crisp. I asked for a new hash brown as I wanted a fully warm meal. One associate asked me to throw my returned breakfast into the garbage which I happily did as it was not edible. When my order was remade it did not include the hash brown..when I asked for the hash brown the person who remade my meal (blue hair) responded "not my problem"!!!! Unbelievable, one associate tells me to put it in the garbage and the other says not my problem. Obviously there is a problem hiring qualified people who care about their job and the customer!!!! There is a Tim's on every corner don't bother with this one.The saga continues....spoke with the owner this morning who apologized but ended the conversation with.."there are people dying in this world from cancer if this is your only problem it's nit that bad" disgusting!!!!!!!