Not to mention how many reviews you see about the manager/supervisor lady. She definitely needs to be retained or replaced. I’ve been working in hospitality industry for years and never ever seen any manager/supervisor “behaving” like this. Worst Timmy’s experience ever!!!
The manager/supervisor was very rude to both her employees and customers, which is unbelievable. The cream in our tea was apparently expired but we decided not to go back because we don’t think that we deserve to tolerate her attitude again. Avoid this Timmy’s as long as she’s still employed here
I was in the store today to get 2 small coffees. I came back to coffee, when I sipped the coffee. coffee tasted and smelt burnt. I went back to the store to get it changed. they asked if we had the coffee with us. we were like yes, we did not even drink it. we gave them coffee back, which I believe anyways is against their policy. anyhow they gave us new coffee which was almost the same burnt and smelt burnt. I told the girl over there that the coffee was burnt. she said its just brewed fresh, she was not ready to listen that the coffee was burnt. she was so rude and told me to go to another Tim Horton's. on my way back, I called the store to ask her name because I did not want to say bad about everybody their. she said I do not have any information about what you are talking about. she was yelling over the phone. I would give her a zero star to that supervisor , she was evening supervisor at 894 Upper James , Hamilton. Ontario. the whole store has zero customer service skills. and despite being like this do not dare to tell their names. the worst experience of my life.
I was a regular but I am appalled and hope an owner or manager sees this. I'm not one to complain, but at June 2nd 2022, 12:40pm-ish I WATCHED a worker drop a sandwich I had ordered, I smiled at the worker, because well-- it happens. The supervisor came over, wiped off the packaging and then tried to hand me the floor-food saying she didn't know it fell on the ground. Suspicious since she was wiping it off... Won't be coming back, would highly suggest against others even attempting. You really don't know where your food has been.
Amazing place for a fast grab. I like their chicken noodle soup and donuts. The kids are in love with the timbits. I love the quenchers and double-double!?
It's your average Tim's but at times, very slow especially if you order inside. They usually never have more than one Server inside as the bulk of their Servers deal with the Drive-Thru. The location can be incredibly busy given the fact that there is another Tim Horton's (in the Convenience Store) next door. Parking just like the entrance/exit can be very well difficult if one is here during their busier times. This location does offer a Dine-In & has an overall comfortable setting.
By far the most inefficient Tim Hortons. I thought Waterford was bad. This takes the cake. Has anyone ever seen this place WITHOUT a line up??? Absolute space cadets at the register.
Coffee is a little bit off here. They don't make meal servings either. Good if you only want timbits, donuts, cookies or muffins basically.
The manager named Diva is absolutely rude. She has no customer service skills and definitely needs training on that. I will not be visiting this location again.
This is the only tim Hortons in Hamilton where I consistently get an amazing coffee Everytime. They are doing a great job and are very friendly.