Disappointing experience. Been coming here for years and have had many free cards filled because of the many visits. They served my son some off flavoured ice cream which he didn’t like and even after asking, the owner’s daughter rudely rejected the request and was ok with us just throwing it out. Poor customer service. This is the last time I’m ever coming here.
Not terrible. It is very busy. Staff is not friendly. Restaurant is pretty clean.The ice cream is not as good or tasty as Baskin Robbins or other good ice cream shops or even what you buy in a grocery store. Their waffle cones have many holes all over that leak ice cream everywhere. They put candy and toppings in the ice cream which helps if that's what you want.The prices are ridiculous. $10 per person. Not even close to worth it.
How brutal can a place be. Being told I can’t sit down at bench while they mix our ice cream. I chase my 5yo around all day and suffer from back pain and all I ever want to do is sit sometimes. But apparently you can catch Covid while sitting. I’m guessing the owners that make these rules have a medical degree but choose to serve ice cream instead. I’d rather go anywhere else but this place, and in fact I will. I’d rather eat warm freezies from the grocery store then give them my business. What business sense does it make to run an ice cream shop and not give anyone anywhere to eat it, no seating inside and no seating outside. Have to use to bus stop garbage can to throw out your trash, which I’m assuming most end up as litter.
Super fast service seeing that it's a small ice cream parlor. We love stopping in on Sunday evenings for a cone. Lots of things to choose from and you won't be disappointed because the quality is really good.My favorite is the double dark chocolate but if you really want the one I go to when I'm not feeling for that it's vanilla mixed with strawberry.
First thing I get after walking in is "PUT YOUR MASK OVER YOUR NOSE SIR" like we arent 2 days away from getting rid of the mandate. Ice cream is over priced. Staff is rude. I will not return here.
As I opened the door adjusting my mask which was on my face I was greeted by a shrieking Karen to have my mask on or she won't serve me. It was on. I was also the only customer . After inquiring about the lively greeting and to pick up am order that was not ready by the agreed time I was treated and talked down to by the owner. Canceled my order drive to DQ made do with substituted items enjoyed and was treated like a proper customer.Marble and their Karen's....never going back1 star because I have to.
Linda is the owner as she proudly tells her annoying customers. Last week I had to go get 2 ice cream cakes in short notice. I arrivrd andvstood by the door as they "served" customers.Talk about a miserable soul. She has no business being the face of any establishment with a customer service element to it. Watching her and the team of Karen's she employs was jaw dropping.I was disgusted that when Linda asked what she could for me I said if she could give me directions to a Dairy Queen I not spending my money here with that attitude.People please take your business elsewhere. No one needs to be dealing with people like this.
They treated young children with hostility for lack of mask. I thought maybe they were having an off day when I went but then I see all these reviews describing the same situation. I do think they have a heightened fear of covid, which is fine. But to treat someone, especially a toddler, like they are a walking plague, is very off putting in terms of customer service. Sadly this ruined the experience.
Usually go to this marble slab and the customer service is good, I went yesterday and the staff was not the friendliest. They acted like we were bothering them. My niece was 2 and a half and she was so excited to get ice cream but they said she had to wear a mask whereas legally children that small are not required to wear a mask.
Peanut butter ice cream with peanuts and Reese bars - this peanutty enough for you ? ?Really nice staff and so many options. I also like them since their ice-cream feels lighter somehow.Also only five minute drive from Costco ... "clearly I have to have an ice-cream after all that hard work towing the shopping cart around !!!" ??