I never give reviews but the staff at both locations Hamilton and Brantford are very rude . I have given multiple chances at both but just can’t go anymore. Maybe I’m always going on their bad days ? But anyway, They have always been rude, dry and not helpful at all .Very disappointed but there’s lots of other yummy places to go !
Best cupcakes and cake in Hamilton thank you for the most incredible cake and cupcakes for our wedding day ! You made the cake exactly what I asked for and it was so delicious! Everyone at the wedding was wowed by the cake. I will always recommend @beyondthebatter to my family and friends ?
Love this Bakery!!! Staff is always friendly & helpful. I love that they have vegan & nut free options for my daughter. The cupcakes are so rich , just divine.
The variety!!! Absolutely love getting cupcakes from Beyond the Batter. There are so many flavours to choose from on any given day.I've called in ahead of time to order a dozen, and I've gone in person to the shop to pick and choose from what's on display. They have rotating flavours, so make sure to check out their social media account or their website to see what flavours are on for the week.Their cupcakes are moist and not too sweet. The icing is a little on the sweet side, but that's what cupcakes are - dessert! They do have vegan an gluten-free cupcake options as well, though the flavour selection isn't as great.I have yet to try their other selection of sweets: cheesecake in a jar, sandwich cookies, brownies, etc. I look forward to trying these soon!It does get quite busy at the storefront, so be patient. The staff are very patient and friendly to help you make your selections and boxing, which is something I appreciate very much, especially when I have to make so many choices!
I ordered cupcakes from this place since it was the closest peanut free location as I was hosting a out of town birthday party for my daughter. When I came to pick up the cupcakes the lady was rude because I had shown up a little later from my original pick up time which really wasn’t necessary. I brought these cupcakes back to the party and the cupcakes were nothing special. They were dry and not as moist as some of the reviews had stated and when they packaged my 18 cupcakes they had separated it into 3 different boxes in 3 different sizes and the smallest clearly couldn’t fit the cupcakes properly making the tops of the cupcakes not as aesthetically pleasing. If I was in town again I definitely wouldn’t go out of my way to support them given that my experience as a whole wasn’t as what the reviews had said.
I want to give this "bakery" 0 stars but google doesn't allow you to do that. Their cupcakes are ok, nothing special but I was in the area and wanted a snack so I figured why not. The incredibly rude lady who I can only assume is the owner of the bakery (because if she isn't, how has she not been fired yet?) was too busy taking a complicated order over the phone, a smart and well-run business would've realized the 4 people waiting to place an order and put the person on the phone on hold and helped the people right in front of her.. After almost 15 minutes of waiting, Ms. Grouchy finally took our order. I told her waiting that long was unacceptable, especially for it being a phoned in cake order, it wasn't like we were waiting for her to help other customers ahead of us in line. She gave me a lot of attitude and when I called her out on "why are you giving me so much attitude" she replied with "my day is great." Clearly your day is not great if you're taking out your grouchiness on customers.This isn't even the tip of the iceberg with this bakery. One time I found a piece of gingery-brown hair in the icing. Neither my boyfriend or I have reddish hair. This was 2 days after we had bought the half dozen, and we were trying to finish them off. We were eating them for dessert after dinner, beyond the batter has incredibly short hours so we didn't bother driving all the way out there to return it as we figured they'd be closed (they were), we just threw it out and hoped that it was a one time mistake.This same time we went and got 6, we looked on the website's weekly menu to see the flavours, we decided what we wanted and drove to the bakery only to find nothing but vanilla cake flavours because "some of the bakers were unavailable today," don't advertise so many flavours if you're only going to make vanilla ones. Gross.Finally, I know social media can be a huuuge benefit to small businesses, but they don't even reply to their comments on instagram. They just post pictures of cupcakes without even saying the flavour, sometimes I wonder if they just take these images from actual good bakeries online.Avoid beyond the batter at all costs if you want proper customer service, hairless cupcakes and fair prices.EDIT/UPDATE: As a response to their ever so unprofessional business’s comment back. I work customer service, I was incredibly nice to the server, waited over 15 minutes only to be mocked for waiting. She was incredibly rude. Of course if you’re going to be rude to me first, I won’t shower you in kindness? She said “how was your day” and I simply replied “it could be going better” which she mocked. This business likes to bully customers which is disgusting behaviour. The fact that they can’t even handle criticism without cyber bullying and name calling is disgraceful. Maybe work on customer service and keeping the hair out of your cupcakes.
Hands down the best gluten free cupcakes I’ve had!!! So happy to have you in town❤️
We stopped in today to try the new location in Brantford. My son wanted a rainbow one. He was excited that was an option when we arrived. Very friendly service. Lots of selection! The cupcakes were delicious. The size seemed larger than another local bakery I have purchased from in the past. Great prices. We will definitely be back and this will be our new cupcake spot! ?
We didn’t find anything special about these cupcakes. Fortinos + Sobeys cupcakes just as good.
Love this place! We went here in December and I forgot to post a review. I’ve been thinking about these cupcakes recently so it reminded me.Very very good quality cupcakes. They are fresh and taste amazing. The Hershey’s one that I had here in the picture was my favourite. The icing is good and not overwhelming like icing usually is. The cake part was moist and fresh. The price is pretty good here too, less expensive than most bakeries and it is worth it. The cupcakes were also presented really nicely as you can see in the pictures. Friendly owners and nice store inside. They care about their customers! 10/10 I will be back soon. :)