I bought 5 pieces Ghost Pepper wings this afternoon. When I opened it, how disgusting it is!
I usually had decent service eating here. However; today we came at around 9:30. To which we were told we could only get chicken sandwiches. I got one but my girlfriend doesn’t like their sandwich so she didn’t get anything. Not even 10 minutes go by and a man comes in and orders 5 chicken tenders. The staff looked at each other for a few seconds and then they granted it, they made new tenders for him and I feel like I was denied service since we would have ordered another 3 tenders.
I love popeyes food. I wish so badly that we had a good popeyes in Guelph. Unfortunately, this place is beyond terrible.It's very dirty and gross inside. It hasn't been properly cleaned since it opened.The staff is going crazy trying to manage this place. They seem like nice people, but they are in over their heads.I have had to wait over 20 minutes before for an order of chicken tenders. Last time I went in here, I stood at the counter for about 3-5 minutes. Multiple employees looked at me, but they were way too busy to come to the register to take my order. No one said hello, no one said they would be with me soon. They just dodged eye contact and tried as hard as they could to fulfill orders that they already had. Eventually I just walked out. I have had to walk out of this place twice because no one would serve me.The food quality definitely suffers from how disorganized they are. I have gotten really old chicken that is tough, I have received spicy when I ordered mild, I have brought home orders that were missing half of the items.My friend in Toronto tells me how much he loves popeyes and I'm so jealous they they have well run popeyes in other places. The ones in Guelph are among the worst restaurants that I have ever visited, I really wish someone new would takeover managing this place.
We were there yesterday , me and my friend ordered 3 pcs tender combo and 1 deluxe classic sandwich. The service was fast, the deluxe sandwich was good, but the problem was the 3 pcs chicken tenders were old and so salty, i ate only half of 1 pc ,nobody can eat that massive salt or whatever preservative on it..so my friend brought it back to tell the cashier about the issue and my friend asked for a fresh chicken tenders. Last week ,we were at the same store and ordered exactly the same and there were no problem. Whoever working there need to be train because they played deaf and don’t understand when we complain, we waited for another 10 mins for the chicken but no response, they just ignored us. So we asked again and the lady at the cashier basically said that they cannot do anything about it if the chicken was salty , and she even argued with us ? she is rude to work in that position. I asked for a refund for the chicken tenders and told her we will not go back in that store again .?
Second time buying food here, but definitely be last. Girl that’s working on Saturday July 16 has no people skills and very rude. My large box of onion rings (upside as part of a meal), was a box of soggy half and greasy mess. I asked to refund but she wanted me to wait for them to remake. I told her I don’t have the time and her idea was to return everything and she will refund all of my money.These people needs training in customer service.
Wonderful clean location, great service, and with great food! I have been loving the spicy chicken sandwich! Never had anything to complain about. Highly recommend!
The staff here are friendly, fast service, and the food has always been fresh and tasty, especially the spicy chicken! Please keep up the great work you wonderful team members put in. :)
Ordered a 3 piece and the chicken smelt rotten.I asked for another order, which they had no problem with i just had to wait another 20 minutes for it.Took it home and that too was rotten.i will be contacting head office about this and alerting the heath inspectors.Terribly disgusting, don't eat here!!!!!!
Ordered a 3 piece and the chicken smelt rotten.I asked for another order, which they had no problem with i just had to wait another 20 minutes for it.Took it home and that too was rotten.i will be contacting head office about this and alerting the heath inspectors.Terribly disgusting, don't eat here!!!!!!
THE CHICKEN IS ROTTEN!Inexperienced cooks and service that don't know what rotten chicken smells like and I'm pretty sure the owner doesn't care because of costs.I will be contacting the health board immediately about this location.Disgusting!