I am a very satisfied Customer of Goodness Me. They sell unique dairy products from HOPE Farms like Water Buffalo Milk and Water Buffalo Keefer which I have no allergies to.. So every week I replenish my stock and return the glass bottle and receive a $2.00 refund against the cost of these products.Yesturday as I was approaching the store via the front parking lot I accidently broke the glass bottle. Once I informed the ManagerANDREW, he quickly cleaned the shards of glass. Much to my surprisehe allowed me the $2.00 bottle return fee and gifted me a newcloth grocery bag. WITHOUT ME ASKING!!! He granted me what fewpeople in authority do. He gave me good service and caring respect.The point is: there are times when management deservesloyalty and a thank you for kindness and excellent business practice.So here's a shout out... to Goodness Me for employing Andrew/ Managerin the Guelph Store.
Seniors beware of false advertising at Goodness Me. They publish Seniors Day Discount of 10% off of regular priced items the first Wednesday of every month. The discount only applies to a few items and you do not know what they are. A recent purchase of $45.00 resulted in a 60 cent discount. All items purchased were regular priced and not a sale item.
Goodness Me is the place to go to for really healthy hearty and conscious sustainable food and ingredients. I could also find a wide range of supplements that no other store has in Guelph. Like at most real natural food stores, you can expect to pay a bit more, but their products are organic, sustainable and of great quality. We need more stores like this in Guelph.
During this highly infectious time, Goodness Me allows unmasked individuals into the store making this a dangerous environment for those of us who are immune compromised. Your competitor, Stone Store, requires masks. They will have my business henceforward.I learned Goodness Me does have a mask mandate - they choose to ignore it.
During my grocery checkout at 8:40pm I had to return an item. The cashier required a "manager for the evening" for this transaction. This employee came to the till and rolled her eyes when I asked for a simple refund rather then exchange the product. So rude! If assisting customers is too taxing I'm sure someone else would like the job. Secondly, I notice "most" cashiers do not assist in packing when I've purchased a bag. After sharing this with an elderly neighbor, she told me it's hard to reach some items and at her age some help is appreciated, so she just stands at the end of the counter until someone bags her groceries! I understand during Covid less handling of products is encouraged, but this poor customer service is the norm even prior to covid. I've worked in retail and understand the days can be long but there is no excuse for apathy or rudeness.******************************************UPDATE:Oh my goodness, what a mix up or farce! I see below there is a response from the owner. Nothing in my review is about wearing a mask and so off topic.... I always wear a mask as per Ontario Ministry of Health. Customer Satisfaction Feedback has responded but not addressed the owner's inept response.
Just spent 30 m+ minutes in the store … cart of groceries and I get to the check out and the debit/credit system is down. They have no contingency, wouldn’t take US cash, cheque or even my ID , cc number etc to process later. Local, regular …. Do better GM I won’t return. Zero customer service, problemSolving or back plans!
This location in Guelph consistently has fresh produce, is well-stocked with goods, easy to navigate, has friendly knowledgeable staff and is very very clean. Flyer items are usually available to purchase. Plenty of parking. Meets accessibility ♿ standards.
Had the nicest experience with Gabe, the “ new” guy in the servery. Very polite and friendly!Made my day!! ?
Beware of rotten produce and avocados that will not ripen - Ive seen lemons and red onions with mould and rot, today there was not one bag of red onions that did not have at least one moulding onion. I rarely buy the bagged avocados as they often dont ripen properly and remain like hard rubber. The longstanding staff is great , the new staff not so much : I asked a staff on her phone - a shmear? - and she said, 'I just clocked off'. I asked if anyone could help me and she said not until 4:30 (it was 3:45). I said there is no one that can help me? She said,, "Im not even supposed to be here". Wow. The staff at the food counter is great as are the few longstanding staff that remain. Most others dont know much and are too busy chatting and texting to provide much assistance. Prices are high.
We have been doing curb side pick up for a year in COVID and the staff have been more than helpful. Excellent store.