My 90year old parents ordered a pizza as they regularly do from the regent street location on Saturday night and had it deliveredPizza ordered was a pepperoni bacon onions and cheese. Pizza delivered was a pepperoni, sausage green peppers bacon mushrooms.It was so soggy and falling apart it was basically inedible. We returned to the store the next day with the entire pizza minus a slice . I was greeted by a young employee who was incredibly rude. Admitted they make mistakes on busy nights and it simply wasn’t their problem.I said we always order pizzas and they are good but this was the wrong pizza, and it was so wet from over toppings the doe was raw. He was rude and said “not our problem, we are just employees”they started to take photos of the bottom of the pizza saying sorry not our problem.He suggested my 90 year old parents should have brought it back.They don’t drive i told him. Again not his problem. So I asked for his name, managers name and head office as I was filing a complaint, rudely he said he wasn't giving us his name and there is no head office and he didn’t care as they are just employees no managersSo they took the entire pizza back and said your problem not ours. And I could leave nothing willBe done about itWorst service, rudest employees. There appeared to be a manager but this teenager was the mouthpiece and appeared to enjoy telling me off Never will we ever buy from this location again as their is no accountability and they got the pizza back as well They lost from our family alone at least 3-4 XL co pizzas a month Again…. They did they didn’t care Beware of rude employees
On a road trip, stopped for a sleep over in Sudbury, last night about 7:30...from MB we were looking for a diff spot to eat, so thought we'd try this unfamiliar pizza place... We ordered two medium pizza's with 2 toppings on each, and cheese sticks. We got the pizzas in the 15 min, and when I asked for the bread sticks.. The tall young man who had taken my order said, SORRY, it was his fault but he hadn't made them, and started them while the pizzas got cold.... Sitting there I read a sign saying their special was 2 Med pizzas with up to six toppings for 26.99, and I had paid over 29$ plus tax, so I questioned the same young man about that.... He said.... SORRY! I didn't even think about that! So, I asked him to adjust my bill and he said, SORRY I can't do a refund! Then about 20 min later, he handed me the cheese sticks and said he put in an extra dip for the cheese sticks b/c of the wait.. After 8 hrs of driving, I thought noI'm SORRY I stopped here.!
Whoever was working jan 21st nights.Thank you. Ty for the excellent service..Mad Respect.
not always consistent with the topping placement however one of my favorite places for pizza
Always enjoy the gluten free pizzas from Great Lakes Pizza. They are quite large and the crust is delicious.
Had pizza and salad delivered to our hotel on Oct. 9th. Delivery was prompt. Friendly service and most important the pizza was delicious and the salad was fresh. Would definitely order from Great Lakes Pizza, Regent St again.
Was pleasantly impressed . Pizza was tasty, will definitely be ordering again.
Fantastic pizza and great customer service!!!
Delicious 90's pizza. Awesome staff. Always my go to. Please never change.
Well ordered a vegetarian pizza and a cheese and sauce pizza not too impressed ?.