If it was possible to give this Tim Hortons location a zero star, I would. Horrible customer service every Sunday afternoon when we go there after church… not only that, they always mess up the order. But the worst of it is how they gave us stale sandwiches today. Highly disappointed!!!!
They took a v long time plus no chicken in the chicken wrap
I work right next door and usually come early morning Everyday, this location is just terrible, they are lucky they are the only drive through Tim's in the area and it's literally the only reason I come here. Never gets the order right, rushing the drive through line making us wait in front for no reason, yelling and rudness are next level. About time they change staff.
Absolute horrible experience, after their intercom was static the person taking the orders told me to drive up to the window. After that I was met by the manager who told me I had to go back in line through the drivethru because they can't input my order for some reason and if I don't like it go to another location. After closing the window on me for atleast 5 mins and cars honking their horns at me she opened it again just to yell the same thing "dont ever come back to this location" .. All I could do is smile and laugh at this unfathomable behaviour from a manager working for one of the biggest franchises in Canada. Wish I caught this on camera, great example of workers who shouldn't deserve a penny more than minimal wage with how they treat their customers.
Stopped going to this location because the quality control is frankly pathetic but decided to stop this morning despite my best judgement. Waited 17 minutes with 4 cars in front of me (only 1 got a food item) and they gave me the completely wrong drink. Never again.
There were more than 5 people working and the person who was taking orders didn’t know what orders to take and how to even speak properly with customers. Worst customer service and such an unpleasant experience. No wonder this store has 2.9 rating!!!
I don't understand why you guys never have bread made for sandwiches. I work across the street and order from here multiple times a day and it's so infuriating to get refused 90% of the time because your staff is too lazy to make the products. I went in 3 times today, 12pm, 5pm and 8:30pm just for a stupid sandwich which I was refused 8 times this week...like seriously? Do you guys even care about profits? Finally got the girl to make me a sandwich on the mini buns but she refused to charge me accordingly and charged me for large sandwiches. Also it's very infuriating to have to wait 10 minutes just to be served when your staff is laughing and joking around in their own language...very unprofessional and ANNOYING to deal with on a daily basis. The worst by far was the 2 females working today....took forever to take my order all 3 times I was in today just to be refused b.c they never make the product! Change your ways b.c I'm just going to stop coming in person and start ordering for pick up so you guys don't have a choice anymore..
Staff on duty refuse to sell customers food even display racks are full. Drinks only don't bother going to this location former customer
Possibly the worst Tim Hortons I've been to. I come at 3:40 consistently over the last few days and the service is slow and terrible. The cashiers are very slow to take orders and will look at you and not even acknowledge you're there to say (hey, I'll be with you in a sec.) Frustrating.
Ordered English muffin toasted with sausage, egg & cheese. It was missing the sausage and untoasted. Tasted just like breakfast sandwiches that you buy in the freezer section of your local grocery store that you heat up in the microwave. Last week it was missing the egg and cheese. Lunch menu is only a partial menu. This Tim's survives because of it's location NOT it's service.