I always place my advance online pickup order here and I have always been impressed. They always put napkins and cutlery with my order. The staff are efficient and on top of their game in acknowledging customers. One time there was an annoying group who just blocked the whole waiting area section so I couldn’t even tell the crew that I was there to pickup. Good thing the staff was so attentive - they actually noticed me enter and asked promptly if I needed to pickup. Keep it up!
I love burritos so much. Today, I ordered a haddock burrito(L/G) for lunch ($12.65). Cashier (with blonde hair tied up) overcharged (paid $16.05) by adding guacamole without even asking me and gave me less change. I'm allergic to avocados, so I shouldn't eat it, but I just ate it without knowing it was added and was taken to the emergency room. At other branches, when ordering, they always ask about adding guacamole, but why did the cashier here add it on their own without asking... Did the owner instruct you to do so? If not, you will need a straight education on this cashier. This could be an very serious health problem for me. I will not go here again.
WORST CUSTOMER SERVICE EVER!!!You order a $40 meal and what do you get? Rushed, embarrassed, unheard, and unwelcomed! Just because I'm a minority doesn't mean I can be treated with discrimination and disrespect! I have been a customer of Burrito Boyz for 5 years and have NEVER BEEN TREATED THIS WAY! I HIGHLY DO NOT RECOMMEND THIS LOCATION!!!I get you're in a fast paced setting but not all customers have only one order to get! YOU CANNOT BE IN A CUSTOMER FACING ROLE IF YOU HAVE ZERO CUSTOMER SERVICE SKILLS!!Management had nothing to say, never stepped in after the 5'0" cashier practically kicked us out while I was paying for my order!!!
Nothing like what it used to be, burritos were a mess staff didn't care, ratios are way off.Spending 45$ on 3 burritos, employees slop toppings on with no care, are rude when you kindly ask for a change so it's not gross. Used to eat here all the time when I lived locally, super disappointing!
Amazing food. Decent prices. Staff are OK. Parking is a bit difficult at peak busy times. And because it’s freshly made food, it does take a little bit longer but it is worth the wait.
Love this place. My go to for a break from week night dinners. On-line ordering works great as well. Great price.
This is hands down the best burrito place I’ve been able to find in the GTA. I know it’s a chain but THIS specific location has the freshest ingredients. I drive for an extra 15 min just to order here rather than the one in port credit which is right beside my house. This location jam packs their burritos and the toppings are crisp and fresh. Salsas are delicious and bold. They do not skimp on the toppings. We love the food here that it’s become a staple whenever we are looking for takeout.Also the haddock is AMAZING. It is honestly better fried fish than most fish and chip places. Unreal. Please please never change, you have customers for life.
We order here via Ubereats an absurd amount, and it’s always a great experience. We love the burrito bowls. They’re the perfect meal for feeling full and indulgent, without compromising our health. We’ll continue to keep this in our “favourites”!
It is a fast food joint, so you cannot expect too much, but usually it is a decent food for the price. Try to order in the mornings when all the ingredients are still fresh, as the quality is spotty late at night.
Believe it or not that is the lettuce in our burrito. Where is quality? You try and support local take out and you get rotten food. So long Burrito Boyz