Average. For the time I’ve been in Cambridge I never had visited Ginger Express. This used to be a hot spot back in 2019 but I finally got my chance to try it. I ordered the Sweet and Sour Chicken and though I ordered Pad Thai noodles I received Rice. That aside, the whole thing (Sweet and Sour Chicken & Rice and a Drink) cost me 12$, not to mention when we sat down we were told they didn’t have Dine-In, (Mind there are no restrictions to sitting and Vaccine Passport etc) so there was no restaurant ambience, and we were the only ones during Lunch-time which is surprising. When me and my friends went and sat at the restaurant over we opened up the styrofoam box to see golden coloured chicken with no “Sweet & Sour” on it and that it was in a separate container. Fine. But isn’t the whole point for the chicken to be marinated in the sauce? The portions were quite small for 12$ but the food tasted decent at most, I could tell it was reheated but it really seems like they were trying to cheap out. At least the customer service was nice.
Ordered combination platter. Was extremely small portions, we’re talking 6 pieces of chicken (more like shavings) the chicken was VERY small. There was a handful of vegetables that weren’t good and we also paid $2.00 extra for noodles and half of them didn’t have any sauce on them, just plain noodles. Overall, would not eat from here again.
I am from out of town , I came here for the first time Dec 30 2021I found this place just searching for Chinese foodWas I every impressed , I have had different Chinese food over the yearsI was just telling them this is probably one of the best Chinese food I had in a long timeWhile I was sitting here pondering I realize it was the best Chinese food I ever hadEven thought I live 90 mins awayI do believe I will be coming back again in the next week or 2To try their amazing food again
Tried this place, wish I hadn’t. First impressions are big in the restaurant industry hence appearance of staff/dining room important. Tables were ribboned off and chairs stacked in hallway in what’s a small location. When I asked why no dine a man answers ‘preference’ This is odd because every seat generates revenue. After ordering directed to sit on 2 broken chairs and food was ready quickly. 2 two combination meals came to $30, portion sizes was unimpressive. I seen my peppered beef consisted of onion and green pepper with very little meat and beef unseasoned, texture wasn’t right either. I opted out of eating hoping to get dish corrected, called twice during operating hours with no answer. Saved food and receipt, called in the morning and spoke to same gentleman from last night. I explained issues he dismissed my complaint with all food is pre-portioned and wasn’t gonna do anything about it. This man has ZERO customer service skills and shows little interest in the success of this location. I’ve learned in this industry your food is as good as your heart is in it. The lack of compassion you have for the guests that walk through your doors (that I may add is the reason you have a paycheque) and the lack of problem solving skills you possess to ensure repeat customers will reflect on your success or failure eventually.
Our new favourite place for Chinese food in Cambridge. We are new to Cambridge and the other night I was in search of a restaurant for takeout as my wife and I had some family visiting. I took to google and trip advisor to find restaurants of different cuisines. We ended up deciding that Chinese food would be easiest (and tastiest).Aside from it's already decent reviews on Google, I dove into the absolutely hilarious replies that the owners of this establishment have left for some of their more irate, and in my opinion totally off base customers, on this page. My wife and I had a lovely time laughing at the sheer wit of these replies and the equally hilarious replies to those replies! Haha.I came to this establishment to meet the people that share our sense of humour, I ordered the meal for 5 with an extra order of honey garlic spare ribs and some shrimp pad Thai. I am not going to lie, eating this food brought back memories/feelings of the good times I've had enjoying similar cuisine in my past. We had four people. The price is reasonable, the quality exceptional, and I would say after stuffing ourselves my wife and I still have enough leftovers for an entire second meal.On pickup I had a quick chat with the girl behind the counter. I didn't dive into why I chose the location as I wanted to avoid disrupting her work if she was busy. The order was scheduled for a specific pick up time, and there it was piping hot and ready to go. Payment transaction was fast and before I knew it I was home with the fam and eating some yummy food. Not sure if the person behind the counter is the one who writes the review replies but even if she isn't I can tell that the people here are serious about the quality of their food but also good natured and probably people I would hang out with on the regular.I came for the sassy replies, I'm staying for the delicious Chinese food. Thank you Ginger Express. Please keep doing what you are doing.Nick
This is my preferred place for Chinese food in Cambridge. The food is not over salted, the fried rice is not over flavored or over salted, the ingredients are fresh, the sweet and sour chicken is battered and not breaded, the lemon chicken sauce is delicious, the portions are not outrageous, and the price point is perfect imo.The only item I am not super in love with is the fried dumplings from the appetizer section. They remind me more of a perogi as opposed to a typical dumpling.Overall I am super happy with Ginger Express and have been getting some takeout here over the last few years. The new online ordering is convenient as well.
My food was left at an open lobby doorway ON THE FLOOR where anyone could access it and I was not notified/called to come and pick it up as I had requested.
Food was good. Quality and taste met expectations. Dumplings and pork egg rolls were standouts
Hours on the door say they open at 11 am. I've gone by two days in a row and found a locked door well past 11am. This, in tandem with their HORRENDOUS reply to the most recent review about the soy sauce, has cemented my decision to never give this place my business. Which is unfortunate for them, because I'm a THICCBOI who enjoys copious fried chicken tidbits. They've done a great job of proving they don't want my money, and I haven't even been in the place yet (despite my attempts!)
I have always enjoyed this little place, and would consider my family regulars.Last night I placed a order for pick up and asked for 6 pkgs of soya as they NEVER give enough.The lady whom im assuming was the owner told me " no 3 packs were enough as they have to pay for them"Well obviously you have to pay for them ...but I pay for my food I order from you.I offered to pay for 2 more pks..nope she would not give them to me.Well they6 just lost a good customer as I can't believe how she acted over that and her comment that she has to pay for them....well I was a paying customer.GINGER;Your reply speaks volumes louder then you will ever comprehend.If I wanted to visit a grocery store that evening I would have been more then happy to purchase soya sauce.6 packs of soya sauce is not alot really. Lol...you make it sound like I asked for a bottle.I am almost 100 percent positive i am not the only PAYING customer that has requested more packs of soya sauce.I would have been charged more for 3 little packs of soya then I could pay for a bottle? Come on let's be real here.Anyways I have found a new place to go...food is great egg rolls aren't cheap frozen ones you purchase at no frills they are actually bean sproutf illed and good and crispy not soggy and guess what? They have their condiments out for you to help yourself ....and I don't even have to offer to pay for three lousy packs of soya sauce.Best wishes Ginger...