We enjoyed the friendly servers and staff however between our family we spent over 100$ on food that wasn't great . Burgers were burnt and dry. The fries were so overcooked that we had to send them back. Some of the food was edible but we were not totally impressed. On the flip side we understand being short staffed. Its hard right now but slow down and pay attention to the food going out of the kitchen. We will be back to try it again because we are all human and know that people have off days .
Really quite shocked at the quality of the food here. Did discuss with our server who was pleasant and a manager came over. Explained to the manager who then reduced the price of the food by 25% but really with the quality of my food (steak enchilada) they should have given it to me complimentary. It was half eaten. The enchiladas were dry and the steak was rubbery and chewy. Really this doesn’t live up to the brand. We then had to go elsewhere and find food at 9pm at night because if you can’t make an enchilada why would I order anything else here. Horrible. I don’t complain, but really!
The lettuce wraps for the fajitas got pretty small. Other than that, it was delicious as always. My husband's steak was perfect and he cleaned his plate which is a rarity. Got a free dessert for my birthday so we shared churros and they were amazing! Thank you.
Food was cold and service was really bad. Would never visit again. Too bad as I think other restaurants in this chain are good, but this made a terrible experience for us.
It was quiet when we arrived but no one was there to greet us. The bar staff saw us but did nothing. We waited but still no one. I finally had to go in the bar and ask one of the worker if we could be seated. We were. And waited some more.Our server was cheerful when she arrived and served us well. The fajitas were good and portion was generous.Well done on now serving halal chicken!
I went to this restaurant on May 21, 2022. What a disappointment. The bill was 94.42$. 2 adults and 2 children. We ordered two dishes. Let's go to the commentary:1 - The service was very good. The waitress was attentive and nice.2 - The food: I think we went on the day that the chef was absent. Order 1 - 11oz Top Sirloin - It was totally tasteless, no salt, no seasoning. The experience was not the most pleasant. Order 2 - Full Rack of Ribs - Again, no taste, no salt, no seasoning. The side dishes, even worse.We ate the whole thing, because we were hungry. Another important comment: the list of side dishes was ridiculous. I asked for mashed potatoes, didn't have any, rice, didn't have any. There was only salad and fries.Conclusion: I don't recommend this restaurant. The food was very bad, and we still paid a lot of money. I know that I went to a chain restaurant and I intend never to go back, wherever it is.
I went to this restaurant on May 21, 2022. What a disappointment. The bill was 94.42$. 2 adults and 2 children. We ordered two dishes. Let's go to the commentary: 1 - The service was very good. The waitress was attentive and nice. 2 - The food: I think we went on the day that the chef was absent. Order 1 - 11oz Top Sirloin - It was totally tasteless, no salt, no seasoning. The experience was not the most pleasant. Order 2 - Full Rack of Ribs - Again, no taste, no salt, no seasoning. The side dishes, even worse. We ate the whole thing, because we were hungry. Another important comment: the list of side dishes was ridiculous. I asked for mashed potatoes, didn't have any, rice, didn't have any. There was only salad and fries. Conclusion: I don't recommend this restaurant. The food was very bad, and we still paid a lot of money. I know that I went to a chain restaurant and I intend never to go back, wherever it is.
The hostess at the front is very friendly and accommodating. My daughter fell outside when we were walking in the staff member ( didn’t catch her name ) went above and beyond to make her feel better she made a bad situation much better with her kindness . Service is good , food is average ( typical of what you would expect from a chain establishment) the customer service was excellent today maybe they had extra staff on due to the holiday weekend.
Saw our waitress 'Hitch' twice, when took order & when came time to pay bill. Many staff to be seen, and place wasn't overly busy, but no one checked once to see if we needed any thing once food delivered (not by 'Hitch'). We had the beef tacos, good but SOO Spicy. We waited quite awhile, desperate for a refill on water, then finally had to go to kitchen ourselves to ask. When a staff came to bring the water they placed on table and left so fast we didn't get chance to ask for anything else.As an aside, and this is not part of our review, but their menu is very limited so if you don't eat meat, there won't be anything on this menu for you.
The drinks were good but only because they contained alcohol so i could forget the experience.The staff seemed nice enough, but our waitress was training someone so it's kind of hard to tell.We sat down, got drinks, and proceeded to wait 1 whole hour for our food to come.When the food came it was small portions, cold, and bland. All of it. All four of us ordered something different, and everyone was underwhelmed.For such a large price point, the food should be good enough that you either finish it or want to take it home.This meal cost me almost 200$ including the tip and it just makes me mad to think about. Lone star has completely fallen off, and I hope that with better staffing it improves again.