We had an amazing time at Boston Pizza. The good was delicious and exactly how we ordered it. Our waitress was brilliant. It was her first shift and Gillian nailed it! She was courteous, asked all the right questions, gave us space yo enjoy our meal, but made sure we wanted for nothing. She is kind, full of smiles, and made my kids so happy. Excellent meal, even better service!
Waste of my money. I tried delivery and received burnt salmon and was also extremely salty. I could only eat couple of spoons. I had to throw it away. Very bad service.
Excellent Service, food is also great. The staff is very interactive and always at hand to help.
So my family and I have been going and ordering from this establishment for a few years now and I've got to say it's a bit of a mixed bag for me. If you're eating in the restaurant it's great, and the service is good. The manager is polite and easy to speak with if issues occur. However, anytime I order from home they always seem to forget to put food items (usually fries) in with the order. Now, anytime this happens it usually was the managet who ran the missing food items out and it was always appreciated. But recently this happened again, and this time I was told that they couldn't send out the food that I paid for because there was no delivery driver and whoever was managing that day (different person) told me she couldn't do it and was offered a $5 credit for missing food that was part of a $18 dish (approx. before taxes). I gotta admit it stings to basically be told you're SOL from a place that you go to on special occasions and be told to file a complaint with the delivery service even though it wasn't their fault.In summary. Good to dine in (because if issues occur they can be resolved quickly), but if you order out and don't receive parts of your food, they try to placate you with a small credit as opposed to the worth of what you actually paid for and didn't receive.
It was an Awful and Deceitful experience. Let me say that the food was great but customer service was shady at best. Not sure if I should blame incompetent staff or if that was part of the plan. First I called to inquire about their Kids Eat Free promotion and I was told that as long as I bought an adult meal worth $16 & above, my kids (no age limit) could eat for free. After we arrived & settled down to eat, I went to the greeters and again, I was given a similar response. I asked clarifying questions and found it was for 12 years & under. I made it clear to our server Tara (or Cara) that my girls would order their meals based on the advertised promotion. She gave us suggestions and all. Why then did we get charged for each meal?? Well, according to Tara, the girls were supposed to order from the kids menu!! Mind you, we were not presented with any kids menu! This information was conveniently left out. Tara (or Cara)'s response was that "oh there's been a lot of confusion over the promotion" The way I see it, the plan was to lure folks in to the restaurant and strong arm them into paying for more than they anticipated. It would be appreciated and honorable if BOSTON PIZZA staff were upfront with the information and let their customers make informed decisions. My first ever time at Boston pizza. Definitely not interested spending my money on doing dishonest transactions. Thank you & I hope you all change your business practice!!!
The general manager does not respect a food couriers time for picking up deliveries, that are not made at all. I represent the customer for picking up the order(I don’t represent the customers opinion of Boston pizza, this is my opinion) I am not expected to wait around for 15 mins longer, as I am not compensated for this. Inappropriate conduct will not be tolerated by the general manager. I will never return.
Awesome food place and a great idea for a Friday family night! We frequently order from this location to feed the three of us. We normally get the Game Day Meal Deal, with two pizzas and three pound of wings. I recommend the Royal Hawaiin and Chicken Alfredo pizzas, and the Thai Chili and Mild wing sauces. The customer service is also very good and the managers (Kirsten and the other lady) are both super nice. I would still recommend a local wing joint first, as I prefer the atmosphere and food quality better. However, as far as franchises go, this location is top notch! Check out this video for my full review: https://youtu.be/1Vbv8bMHlQg
Went with my family this past weekend and had a great time. Food was great, waitress was great & the rest of the staff were pleasant.Thanks again and see you all soon
I was here on Monday and was seated by a girl with brown hair! She very welcoming but not overwhelming.And very good customer service. my visit before to this boston pizza the hostess was very obnoxious and loud and was welcoming me before I could get through the door. Glad to see the improvement.
Recently had your pizza and other foods from their. I am incredibly amazed of how the food turned out. The taste and texture is executed properly and presented very well!! Due to covid there is no in dining but I am amazed with when it comes to delivery keeping the food warm and ready to be served!! Way to go Boston Pizza!!!!