I can’t understand some of those positive reviews. Been there twice, any dish they make is WAY too salty to the point I was not able to finish my dish. Previously ordered penne with chicken and now tagliatelle with mushrooms and both dishes had tons of salt. Not yummy at all :( Also no bread and olive oil for welcome, and disco 80’ music for all dinner. Do they know anything at all about Italian traditions and cuisine? I dont think so.
The food quality is one of the best. We ordered lamb chops and chicken and both were great!They should work on customer service and the way garçons interact with their customers. The gentleman who served us was nice but need to be more professional when offering something.
Shocked. Worked there 15 years earlier and it was fine dining and quite nice inside. Went today and nearly everything except pizza was cooked poorly. A backyard BBQ would have been better quality.Paper towels empty in washrooms, it was only around 1pm.. no bread for the tables, no bread at all in the entire "Italian restaurant".The place once full of life and music inside seems completely dead and nobody cares anymore.$49 steak meal asked to cook medium rare and it was blue. It's not rocket science, medium rare 6-7 minutes on the grill. One star chef on the meat.Marco and Eugene are not running this place well and it is not worth a fraction of the bill. I wouldn't return, no offense.
For years, when we lived in Richmond Hill, our “go-to” restaurant was Joia in Aurora. The food was consistently great, and the service was great as well.Last night, we went with another couple, and were very disappointed. It started off with no bread basket, and went downhill from there. I don’t think the chef used salt on anything, and the main course was not up to previous standards. We couldn’t believe the restaurant had gone downhill so badly, over the past few years! We won’t be back!!
Honestly an incredible dining experience. We were able to get a table last minute and I am so glad we decided to come here. The staff were welcoming and friendly, the service was quick and Lucian the server wowed us with his character, demeanour and expertise. Will be asking if he’s in next time we go. Went for the full dining experience from wine to apps to dessert and cappuccinos and everything was phenomenal! Nice environment to be in as well. Would give more than 5 stars if I could! Will definitely be coming back and recommending this place to others.
Absolutely phenomenal service, attended dinner at Aurora Joia location and was pleasantly greeted by our server Lucien. The experience from start to finish was impeccable, full of laughs, and seamless service. Will be planning to head back as soon as possible, thank you so much to our wonderful server for enhancing this experience !
First things first, this is generally a good retaurant with good food and wine. We had a good-sized party dinner at the Newmarket location, with an array of charcuterie served on beautiful wood. I noticed the tomato tasting weird, then I noticed that one of the meat slices had the same taste at which point I realized that the. entire board. smelled bad. I rubbed my fingers. on the underside of the board and my fingers now smelled of the stuff. I recognized the smell as rancid oil. I mentioned the smell to the server and he insisted that the smell was normal (and. suggested that it was the blue cheese) and finally said that it was the "Italian" way. I suspect that the restaurant uses olive oil rather than food-grade mineral oil. Vegetable oil will go rancid after some time. Regardless, I was not the only one at the table that thought so.
Service was very poor and our server became irrationally angry & argumentative when we asked her why bread & olive oil was not being served at an Italian restaurant, her excuse “covid & sharing food” but I guess facilitating a jam packed restaurant was no issue here…. We ordered and “shared” a pizza which was disappointing with sparse and uneven ingredients. I tried the homemade ravioli and noted the tomato sauce to be way too salty and low in overall taste and presentation. At the end of our stay (I guess their closing time), all servers (3 in total) were standing in front of the pizza oven, staring at all the customers who were finishing their deserts & drinks on a night out on Saturday. This made us very uncomfortable and the behaviour was very unprofessional. A refresher on proper customer service etiquette is my recommendation. Very disappointed. **** added this review to Newmarket location in error. We attended Aurora location***
classy, elegant, for everyone, beautiful food, fresh, welcoming, staff are warm and happy, date worthy(if inhad a date) family friend or singles ..for all !
Horrible service! Horrible service!