Went there today and the 2 front ladies working cash had a horrible attitude and threw my drink to me after not giving it at first then they messed up our burgers, this location use to be much better before there renovation
We often go here and the young people are certainly hard workers - but friendly too. For a quick, simple breakfast - the service can't be beat.
Food was... not the greatest but maybe it's just this location. Food was not hot, cheese wasn't melted, burger didn't taste fresh, etc. Guy who was there was really nice so +1 star but still just go to Popeye's next door.
Chicken in the sandwich was disgusting and small like a pancake. Asked to have the bacon and egger English muffin toasted and it was soggy like they microwaved it.Any other A&W I've been to I have never had this problem. Will never go to this location again!
I would like to give more than 5 stars to the guy Adrin at A&W Harwood location today. He has the best customer service ever.
My mom had an appointment at a clinic next door and as we were a bit early, we needed some lunch. Mom is in a wheelchair and two lovely ladies (employees) assisted us by holding the door open upon our entrance and exit. Lunch was delicious, got the Beyond Meat Burger with fries and orange juice - which was super cold as it was served in a chilled mug, and Mama Burger with fries. You can always tell when the oil in the fryer is changed as the fries came out with a bright crisp colour instead of dark and ugly. They were soooo good, you don't even need ketchup. Thank you for the hospitality.
Work on your customer service when a customer says thank you don't respond with were busy usually it's a your welcome just because of that I won't be coming back plus always something missing from the order
I usually just get the breakfast meals at A&W and this particular location has not let me down thus far. On the odd occasion, their hashbrowns might be a little bit 'older' but typically their breakfast sandwiches have always been hot and delicious. The cashiers and reps have always been patient and friendly with me as well so i can't complain about that!
Generally this A&W was my go to place and I would go there very often (at least one time a week). However, on October 29th, 2021 when I did a drive-thru order, I got home only to find egg shells and burnt toast on my order. I was not happy and wrote a complaint to the A&W through the company website. No response. Nonetheless, since this situation has not be rectified, i am not longer going to this A&W ever again.
I usually just get the breakfast meals at A&W and this particular location has not let me down thus far. On the odd occasion, their hashbrowns might be a little bit 'older' but typically their breakfast sandwiches have always been hot and delicious. The cashiers and reps have always been patient and friendly with me as well so i can't complain about that!