Place is usually good but today was another level of gross... the co2 for the soda was running low so they were filling a tub 3-4 times and dumping it in the sink afterchanging co2 to get the soda running right at this point I had ordered a poutine and a burger combo... 20$ , I watch as this cook touched money , went into the kitchen then opened the fridge door, no gloves , never washed hands, grabs raw RAW chicken then puts it in the frier... and starts making burgers and fries after having raw chicken on his hands no cleaning I even seen him grab 1 fry at a time and put it in... it was gross beyond belief I brought this to the Manger who them addressed the employees who then washed their hands. But the contaminated food and equipment WAS NOT CLEANED or thrown out but instead sold to customers. I asked for a refund which was not given this is hands down pathetic ( Trying to get ahold of corperate is like trying to find lost treasure never realized there is not a phone number directly to call, its EXTREMELY WORRYING been 10 days now with no concerns addressed. not to mention being hung up on when voicing your concerns to a supervisor at location over the phone. ) VERY rude. honestly disgusted through every inch of my being from what I witnessed here.
Went here for lunch one day after work seen a employee in back grab RAW product and place into the frier bare handed , never washed his hands , then proceeded to make burgers and other customers food with the same hands, all the equipment was cross contaminated, the food was as well.. the supervisor on shift has said And I quote here When I said what I noticed to her, " I know, I know sir, Im sorry what would you like me to do. ??? " Are you joking you know? the fact you know and you allow it to happen anyway either means you dont care, or they dont listen, and either way its not good enough getting people sick is just disgusting. And goodluck trying to get any information on the manager or someone higher up to talk to. you will NOT , will NOT get there information extremely rude.
Not enough staff, and one running the cash also took frozen fries from the bag with her bare hands. Not good clean ethics tonight, busy time be damned.
Not enough staff, and one running the cash also took frozen fries from the bag with her bare hands. Not good clean ethics tonight, busy time be damned.
Their food is always great, I have never had to take anything back. Its always hot, the French fries are never cold and the people are always friendly. I think its worth the extra few dollars because its Canadian and they put a lot of work into making sure the food is real. The burger patties are a good size not thinly sliced Grey round things. They also have the most addictive onion rings on the planet.
Ugh the pants. I deserve a refund!
Im writing this review in response to an incident at the mayflower December 19th.I was there with my friend shopping for Christmas when we decided to go and grab a bite to eat at A&W.The lady that served us was great she is always there and does her best to get threw big line ups.I decided I would like to buy 5 apple turn overs my friend wanted 3 and I wanted 2.The lady informed me that they would take 5 to 10 min which was fine because we had to eat our lunch and she told me to just come back when I was done.I completely forgot to go back.I live 2 hours away from that store so I couldn't go back but that was ok.That Tuesday I decided to go to town to finish up my shopping and when I passed A&W I thought about the turnovers I had ordered and forgot.I stopped at the counter and it was the same lady that waiting on me the first time.She remembered me right away and told me she had them all ready for me.But I would have to wait again if I wanted them as I was about to tell her I was so sorry I forgot and that I appreciate her getting me the ones I paid for When This black haired lady came running from behind me screaming like a fool"Actually she said it was 4 turn overs not 5 And it was me that served her.I just stood there in shock I never seen this lady in my life she was not there when I ordered.This is a food court in the mayflower mall it was full of people but she decided she would make a scene.She bolted back to a table where she was sitting having lunch with 1 other person.At this time I'm furious because I have never seen that women if she does work at a&w she was not the one who served me that day.The lady even remembered me and new it was five I had ordered.I then told the lady behind the counter it was ok but I will not return I decided to stop by this ladys table to tell her she was something else and I would be sure to leave her a good message on trip advisor.Im am not a mean person I have no need to lie and make things up.I work in food and beverage since years and I could never imagine causing a scene the way this lady did.A&W was my favorite restaurant but I will NEVER go back!
the lady at counter was so rude and food was not so good never visit here again
Good app for lower prices
Very bad customer service. The worker was very rude.