Called at 1:20am after a night out with my friends and was told the pizza would be there shortly. Waited patiently until around 3:00am. Called again at that time and was greeted with excuses about the delivery service and how they had no way of getting ahold of them and said that the 3rd party delivery service ended at 2am even though we placed the order 20 minutes after 1am. They then said that they would get our order remade and send it out asap. Again, we waited until 3:45am and we called back to see where the pizza was and they instantly got defensive and accused us of threatening them when we just wanted to know where the pizza was and when it would arrive. We told them that since we waited 2.5 hours we would not be paying for the pizza because waiting that long for delivery is a bit ridiculous. They then resorted to cussing, yelling and completely talking over us on the phone. In all they have horrible customer service and will not be ordering from them again which is a shame because all of my previous experiences with them has been great until now. Ps we never got the pizza
I love big daddy’s! My #1 pizza place in Saint John never disappointed in my meal and they are always so friendly.. waiting for my order right now hehe :)
It’s a late night greasy pizza to get ?♀️! Good for the price and considering how late they’re opened on weekends!
Just had pizza from Big Daddys for the first time today and I will admit it won't be my last. Seriously good pizza! Great prices too!
Well, firstly, I would like to clarify that I am not related to anyone at Big Daddy's nor do I know anyone working there. I was visiting family in Saint John and we decided to get pizza for a family get together. I don't know any pizza establishments in SaintJohn, as I live in Dartmouth, so we decided to support local and try Big Daddy's. I ordered two meat lover's pizzas from a lovely gentleman named Mac. He was very helpful and friendly. He made the ordering easy and when I arrived to pick up the pizzas they were piping hot, fresh out of the oven. 10 minutes later we sat down to dig in,and the pizzas were still hot. I order pizza in Dartmouth fairly often but nothing compared to the square meat lovers we devoured. I was impressed with the crust that was not greasy, great toppings and delicious sauce. It was very tasty. So much so, that the night before I was driving back to Nova Scotia, I had to have another Big Daddy's pizza. Definitely my go to pizza place whenever I visit Saint John.
Ordered from this location regularly and once in a while the quality was lacking but I didn't complain because I believe in supporting small business, especially in these trying times. That said, the last three times I ordered the toppings were a mess and lacking and sloppy compared to the previous orders. I discreetly brought this to their attention and was very polite in how I raised my concern since I would like to order again from them. However, they did not respond for weeks, so I sent another message and asked if this was their contact email and they simply replied that was it was without any comments regarding my previous message to them. It doesn't send a good message to a loyal customer who lives in the city when a message is perceived to be ignored, especially considering how I was patient and didn't complain until it happened a third time. I wish I had a photo of the pizza before that was done well but all I have are photos of the last order. I have not ordered from this location since that last order as much as I enjoyed years of ordering from them overall. This is the importance of customer service. Sometimes I ordered through my partner or friends and so this is not a one time customer. I order 1 to 2 times a week for take out. If I ordered once a week from Big Daddy's at $25 average that works out to $1300 per annum and $13000 over ten years! I have reverted back to tried and true Romano's Pizza. My point is that I will order take out one way or another but if you want the advantage (as a business) of returning customers then when an issue is pointed out you probably should just make it right for the customer and let them continue supporting your business. Modified from 2 to 1 STAR, this is because of all the 5 star reviews suspiciously with no comments, likely friends/ family, workers, etc. So to help balance the true star rating I selected 1. I believe 2 or 3 stars is the reality here, most definitely not 4. I wish you all the best, however, and it is never too late to correct your business image. Cheers.
Awesome pizza for a very reasonable price! Open till 4am Friday's and Saturday's.
Ordered from this location regularly and once in a while the quality was lacking but I didn't complain because I believe in supporting small business, especially in these trying times. That said, the last three times I ordered the toppings were a mess and lacking and sloppy compared to the previous orders. I discreetly brought this to their attention and was very polite in how I raised my concern since I would like to order again from them. However, they did not respond for weeks, so I sent another message and asked if this was their contact email and they simply replied that was it was without any comments regarding my previous message to them. It doesn't send a good message to a loyal customer who lives in the city when a message is perceived to be ignored, especially considering how I was patient and didn't complain until it happened a third time. I wish I had a photo of the pizza before that was done well but all I have are photos of the last order. I have not ordered from this location since that last order as much as I enjoyed years of ordering from them overall. This is the importance of customer service. Sometimes I ordered through my partner or friends and so this is not a one time customer. I order 1 to 2 times a week for take out. If I ordered once a week from Big Daddy's at $25 average that works out to $1300 per annum and $13000 over ten years! I have reverted back to tried and true Romano's Pizza. My point is that I will order take out one way or another but if you want the advantage (as a business) of returning customers then when an issue is pointed out you probably should just make it right for the customer and let them continue supporting your business. Modified from 2 to 1 STAR, this is because of all the 5 star reviews suspiciously with no comments, likely friends/ family, workers, etc. So to help balance the true star rating I selected 1. I believe 2 or 3 stars is the reality here, most definitely not 4. I wish you all the best, however, and it is never too late to correct your business image. Cheers.
Ordered from this location regularly and once in a while the quality was lacking but I didn't complain because I believe in supporting small business, especially in these trying times. That said, the last three times I ordered the toppings were a mess and lacking and sloppy compared to the previous orders. I discreetly brought this to their attention and was very polite in how I raised my concern since I would like to order again from them. However, it appears they not interested responding.
Great prices fast delivery friendly staff and of course great food