No consistency in the food, tastes different constantly.
Ordered yellow curry with chicken, & Thai iced tea. It was just a stir fry, with no flavor, no Thai curry, on plain white rice. Thai iced tea tasted like powdered milk or something. I love Thai food, but this isn't a Thai restaurant, just in their name.
Update: Upping rating to 4 stars (from 1). After a very pleasant email exchange back and forth with customer service they have provided me with a $15 e-gift card for the error. Much appreciated Thai Express, thank you - and next time I will check the box BEFORE I leave with my food :-)Original Review: Ordered Pad Thai for lunch today, in person, at the counter, said NO MEAT. I take it back to the office, open it up and it's full of chicken. . . I'm vegetarian, $15 wasted and I still have no lunch. HUGE DISSAPOINTMENT!!
Very long waiting time. Preordered way ahead of time but still waited 15 mins in restaurant before deciding to cancel the order.
Had to change my rating. The rewards app for Thai Express is awful. Ever since they changed the way rewards works it has been a headache!Tried to collect points at store they dont know how to do that. Tried to redeem and just the same story.If going once in a while probably ok for the food but dont bother with the rewards system.I like the food but really dislike the rewards and that is enough for me to stay away.
Rude service, didn't get what I ordered... food was cooked sub par threw away after few bites in ?
Terrible food. I have no idea why there was pineapple in all my dishes, never stated anything about pineapple on skip the dishes also the botatos were raw and un edible.
Pad thai with thin rice noodles! Ilove it spicy with shrimp.
The food is delicious I really like the customer service. Everyone is welcoming and happy to accept any customisations I request in my food. I feel like any language barriers don't hurdle in the service they provide and quality they deliver. So many times I have ordered close to closing and they happily accept the order which is the best part and lacks in so many places.
Came here with my 7 children today! Amazing food an all! The Thai Express is one of the best in the buisness and I was so honored to eat their food JUST KIDDING HAHAHHAHAHAHAH ROUAHHHHHHHHHHHHHHHHHHHOAAHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!1