Excellent service and flavours to please every palate!!!
I wish I could give them a zero. We went last night and the service was pathetic. The girl kept cleaning the store instead of taking our order. She couldn't understand a thing and ended up giving us half-melted ice cream. Moreover, she denied making a banana split saying that they were about to close but it was just 11:25ish and the store closes at 12 am. Not going back :(
Not happy with your establishment. We were using a birthday cone and 2 for $13 cones. We had to wait 25 minutes in line to place the order. Then as the employee is working on the order she keeps stopping to work on orders ahead of us and behind us and delivery orders while the other employee is cleaning. We finally get to the till and by then the order is half melted. The employee had entered the codes for the items but then tells me 10 mins later they do not work but we can come back and use them at a later date. We said you have already made the order we just want to settle up the total. She was not satisfied with the company paper coupons, app coupons, birthday email or code or the screenshots and website. She says to you will have to pay $35 plus taxes for everything which is nowhere near what the total would be. We said no way since we saw on the till and credit machine you had the total as $15.69. She asked why we didn't want my order and we explained all of the above. We don't think we will visit again as we don't live close to you and it is almost an hour drive to your ice cream shop but we were passing by on our way home. We have not had a bad experience until last weekend. We have only been here once before but the first time we had no issues as there was a nice male manager on that time. Plus she gave back the coupons but then took them away so we don't have them to bring in again to show.
my 2 friends and i came on july 7, 2022 at around 8pm and left by 8:09pm and there were 2 workers there (we werent able to look at their name tags) but we were the only 3 people in the shop and we were looking at the menu, deciding what to order since we havent been in a while. one of the workers kept staring at us but we ignored it then i began my order and the same worker did not even ask if i wanted any toppings and proceeded to walk to the cash register. when i verbalized that i wanted toppings the worker asked what i wanted, they couldnt hear me loud enough and began pounding their fist on the glass that was covering the ice cream. when my other friend finished ordering the same worker rudely placed the ice cream cup on the other glass portion near the cash register to "hand it" to my friend. she basically dropped it down without a care. we were so excited to come here for the ice cream especially since it had been a while but that one rude worker ruined the experience for us. it does not make a welcoming or friendly environment for customers. as we left the two workers just began chatting as if one of them didnt just treat us so poorly. please speak to this worker of yours because its not fair to anyone to have their fun ruined.
Great assortment of flavors and utterly delicious desserts for the pickiest of pallets. Definitely will visit again.
Probably the worst service I've ever had. Workers were not friendly. The worker served people who came in after us, first.. than spent 2 seconds mixing my icecream and could barely form the cone, it was a mess. Their mixing board was disgusting, my icecream had other flavors in it. My boyfriends and friends icecreams were the same way.. And they were so unorganized we spent 15 minutes just waiting to pay... they saw us standing at the till, and they were whispering to each other looking confused... it was not that busy.. should have left. Won't be back to this location.
Not worth it to eat and taste ice cream. However, owner should learn some respect and proper way to talk with customers. Thanks.
Definite 4+ out of 5 for quality, taste, options, hours of operation (late every night!!!).Would be 5/5 but Marble Slab is expensive, so be prepared for that. Not crazily expensive, but expensive.
Marble is thee spot for ice cream. Great selection of fan favorites. What makes Marble Slab amazing is the handmade real cream ice cream. My go-to is Raspberry cheesecake or the Strawberry Shortcake with cheesecake ice cream instead of the sweet cream.
Great place to order cakes for kids birthday parties. Just noticed the polo popcorn. Great daily ice cream specials