i was just there trying to use my new gift card i got for Christmas. After ordering a sandwich i swiped my GC only to find out the balance was 0$. the lady told me there was 0 balance on the card which seemed strange to me as the pin wasn't even scratched off yet... i paid with my credit card went home only to find out from my sister that you have to download the app to activate the card. WHY did no one at the subway store tell me this? i threw away the card by accident and because i was flustered.On top of this, i asked if i could use the bathroom which the one lady told me was closed? when i asked her if i at least could wash my hands because the sanitizer at the front was empty, she let me in. i see other reviews as the bathroom being "closed" and i don't think a business is allowed to operate without a working bathroom. some of these reviews are 6 months old, therefor seems strange the bathroom is still not working... horrible service.. expecting to hear back from the subway team.
Staff is not very accommodating or friendly.I have lived near here for years and never have been able to use the washroom...Recently I tried to use a gift card they said it was $0 so I threw it out - later on I found out from my friend who gifted it loaded $50 on to it not empty.... I called the location back and they didn't care to do anything for me. A big cooperation should honour the money spent. GO TO QUIZNOS
Bought my sandwich through the app and didn't want cheese on my sandwich. In special instructions I wrote specifically no cheese, dairy free which is also bold on the top of my receipt but when I got there they had still put cheese on my sandwich. I had eaten half the sandwich before I realized and it's impossible to contact this location back. No one answers the phone and the voice-mail is full. Phoned customer service and they said only that location could help me. Still can't get ahold of the location so I've written in to customer service and hopefully I can get some sort of response. Won't be back at this location but I will remember to check harder before leaving any location for sure.
The staff were so rude and unhelpful I was unable to give them an order. I left and did not purchase sandwiches from this location. I see many similar posts. Why is Subway not addressing the issues at Ambleside Subway in West Vancouver??
Walked into the restaurant to order food but just as I entered, their main door had something sticky on it and made my hand dirty, I asked if I could wash my hand and they refused to let me use the washroom. They told me to go to the ESSO across the street to clean my hand. Ridiculous.
Rude employees, very unhygienic. Doesn't change the gloves while making order. Attitude of employees needs to be changed and they doesn't even listen to their customers. Never go at this location.
Rude staff and poor service. They don’t know how to talk to customers. I wish i could give them 0 stars. They deserve 0 rating. Owner should give them training for good customer service. I will not go there ever again.
Subway is what Subway is.This location is consistently good. They have a multiple choice touch screen soda machine. I like those. Single bathroom is always clean.
The subway was clean and the food was great but when i was ordering the worker kept rolling her eyes at me because i couldnt hear her and she was really grumpy .
These workers are being very rude. I was getting a bag of chips and then a sandwich. But that employee yelled at me that washrooms are closed. First of all I was going for a bag of chips for God's sake, not the washroom. As of right now they have lost another good customer and I hope that this restaurant gets closed down forever and never reopen again. They need to improve their manners and politeness altogether but that is not going to happen.