Ordered our meal through door dash. When the meal arrived I realized the missed the chicken Karrage even though it was on my door dash order. Called the restaurant and asked them to cook one and drop it off. They said they were too busy and couldn’t. I instead drove down to the restaurant and they offered to comp the kaarage. I suggested they provide a credit for the not only the Karrage but also the cost of the door dash ( delivery fee, service fee, and tip) which in total came out to approx $30. I thought this was fair especially since I had to take time out of my day to drive and pick up my food. They said they don’t do credits and offered me $20 instead. Not to mention the manager didn’t even come out to apologize. Worst customer service ever. Will never order dine here instead. If anything goes wrong don’t expect this restaurant to try and make this better
Check this place out!!The ingredients were so fresh, firm, and delicious.The service was smack on point.Beautiful building. Great everything.Got 4 because it was end of the day and the rolls were slightly loose, end of the day is when I got there. Honestly a Vert fine establishment.I'll be back for sure!
Nice location with good vibe.Could be considered as an upscaled sushi place.Food is good and prices are still reasonable.The service is something they can improve though.Staff could be nicer or at least smile :)Everyone is so serious but service is good
filled water glass half way up, only brought one water glass for a table of 4, 17 dollars for a roll of 4 slices. dropped the receipt machine on my food i was taking to go. worst service ever, WAY over priced for the food you get. food was absolutely awful for the price you pay, i was starving and couldn’t even finish it. never coming back and wouldn’t recommend to anyone.
Food quality was good. I think the taste levels are a bit above average.I feel like the pricing is a little high for what you get. I'm not sure what this restaurant has to offer at this price point besides slightly elevated food quality.Service was fine.Interior design felt a little unnecessarily flashy.
Our order was ready in 30. The sushi was fresh and delicious. We ordered the party platter B for 2 of us and it was the perfect amount. Plenty of ginger, wasabi and soy sauce accompanied it. Great selection! We will be back.
I rarely write review but this time I have to say something about the food quality in Raku. I tried lamb chop which had no lamb flavour at all. Sashimi were fine. Just want to remind other customers try not to order their lamb as you will not know what you have been eating for. It is weird that lamb had no flavor. I told the server to check with the chef. I hope they will improve the food quality in future. It is unacceptable.
We just moved to the neighbourhood and this was our first time visiting Raku. The place is fantastic. Super fresh sushi with great selection and many creative dishes. Very fast and very very friendly service. We look forward to making Raku a regular visit for our family.
Nice and clean environment and great food! Ordered snow white roll, 24k roll, and nabeyaki udon, and they were all balanced well, fresh and delicious! We especially loved snow white roll and will definitely go there again to try other rolls?
This restaurant seems to have wonderful reviews but we will not be able to give it a review because they turned us away at the door today for lunch. Although their website and Google maps indicate closing at 3:30 pm, the employee pointed to a sign on the door with fine print indicating last call is 45 min before closing. It would be understandable if we had gotten there at 3:29 demanding to eat, but we had arrived at 2:48, 3 minutes after their proposed closing hours. When I pointed out that this was not listed anywhere on their website or Google maps, he told me they have to eat lunch themselves and that we could order take out. I think it would be more professional of them to change their opening hours reflective of when they are actually open. This situation insinuates insincerity to their customers and reflects negatively on their general staff.