Just ordered clubhouse and fries thru skip the dishes. Over 45 minutes and watching tracking making 7 stops before I got my order completely cold. Not even luke warm. They only way I knew that a one point the bread was toasted was because of the color. Definitely NOT worth the money it cost. Order, taxes, tip etc over $33 for cold food that I had to reheat. I will not be ordering again from here.
I had been visiting a loves one in the hospital and realized everything onsite was closed. Even the Tim's! It was 8:45 pm and this White Spot was closing at 9. Having worked in the restaurant industry, I know the closing-up process takes time. But the team here were happy to seat me and whipped together a burger and salad. I'm very grateful to them for accommodating me. Especially during a stressful time where I'd neglected to eat all day. Much appreciated. Great team. Great service. Thank you!
Had an amazing service by this lady name Stephanie. She made our day. I will definitely back to this specific location because of her amazing customer service. The manager should definitely recognize her♥️
As a rule, I usually don't give favorable reviews for chains like White Spot, but occasionally, I make exceptions when the food and especially the service (wait staff) deserves it. The White Spot in Oak Bay deserves koodos today, especially the host ( sorry, I didn't catch your name). Ashley went out of her way to help me enjoy my food and offered me some good suggestions when I felt a bit lost with the menu selection.It's not five star dining, but it's good food at a not too crazy price. Thank you to the staff at this particular location (Fort and Davie). I hope you guys continue working hard and giving great customer service.
I have never had a bad experience coming to this White Spot. The staff are always extremely friendly with a twinkle in their eyes, charismatic, upbeat and friendly. The food is always delicious and served promptly and warm. Prices are affordable and the burgers are amazing. I come here for date nights and for when I need a bite on the run. Thanks for always making it a pleasurable experience dining at your restaurant. ☺️
OMG talk about lack of customer service training. We waited and waited and waited to be served. This long wait had nothing to do with them being busy but the fact they did want to serve us. When we went in the staff outnumbered the customers and this ratio pretty well stayed the same until we left. When we got the food it was obvious it had been hanging around for a while as it wasnt too warm and as for staff asking if everything was okay, we never saw another member of staff other than those chatting to each other in a corner. For the price the portions were way too small and this isnt a fancy restaurant trust me. We were intending to get some milk shakes but no staff came to see if we wanted anything else. Towards the end of this torturous session a guy and we have to assume the Manager, came twice to a table opposite to were we were sitting and place a single dirty plate or something on a tray, and then repeated it again a few minutes later, obviously a task below his pay grade.In the end when I saw him again I demanded our bill and told him to clear the darn tray. Finally having paid the bill (with zero tip) I went to the toilet. It stank of urine and hadn't been cleaned for quite a while even though the sheet indicated it had, mind you the signatures were too consistent and suggested a load of signatures had been done in one go. Seriously avoid this place it does not deserve your money.
We visited as our daughter had raved about the milkshakes. The greeter was lovely and showed us to a table. The restaurant had about 5 or 6 waitstaff working including a "manager" We waited quite a while for any one to attend to us but finally ordered our meal, saving the milkshake for "dessert " Although quite a few tables had customers, they were mainly single guests. When the table of 6 opposite us left no one came to clear the table. Our food arrived - poutine and wings - not very hot (cheese curds not melted at all) but ok. The guests on the next table tried several times to get the attention of the wait staff but were ignored. The "manager" kept walking upto the table opposite still laden with dirty dishes and would put one cup or glass on the tray and then walk away - presumably below his pay grade to actually remove the tray! After waiting about 20 mins I explained we were waiting to order milkshakes. He went up to our waitress and both of them looked at us then she carried on doing whatever she was doing at the computer. We were told she would " be with us in a minute" All the staff seemed to be working in slow motion. By this time, we had been there for over 55 minutes so we just asked for the bill. We never got to try the milkshakes - will check the reviews before we try again!
I've always ordered for pick up, so I'm not sure how dining in is. They always seem to have the food ready when they say, and the order is always correct. Delicious burgers and shakes, as to be expected from White Spot. This location does a very good job, and I frequent it often.
Honestly I have a secret love of whitespot as it makes my kids so darn happy and they actually eat when we go.. always went to the downtown or Langford locations.. this was our first time at fort st location for family day and WOW what a dump and what terrible food. Can't complain about the drinks or the service but the place is basically falling apart and the kitchen has basically stopped trying.. and it's more or less full of old folks that don't seem to have anywhere to go. Why did they shut down the downtown location instead of this one if they weren't going to update it ? Real estate is the answer i guess but clearly this location is clearly on the chopping block too. We all felt pretty nauseas after the meal and our kids didn't touch the food.
Yum yum. Very friendly staff and easy to access.. Just close Near the road.