I have been a loyal customer for the last 20yrs plus at TacoTime hillside location. Prior to the last time I was there I was told I have to now start paying for the extra hot sauce which I usually get for free and I had no problem with that. I didnt have an issue paying for the extra hot sauce then the next time I went there the owner told me that I can't get extra hot sauce even though I'm willing to pay for it. So I turn quietly and patiently around and started walking out of the restaurant without saying a single word. The owner then said don't ever come back here.
PLEASE NEVER SUPPORT THIS LOCATION!!! The owner sue is incredible rude to her customers. I tried to call and make a complaint and she just laughed at me and said that because she owns the location she makes all the rules and she doesn't care what I think. When I tried to call back from multiple phone numbers nobody answers. That means that they either block their customers numbers because they don't want to address concerns or they just have very bad customer service. I get that because of the pandemic staff shortages are a thing, but not picking up thr phone for two hours from multiple phone numbers is just plain bad customer service. Please don't support this business!!
As a skip driver I hate coming here.. sooo rude .. we help make this taco time money.. they won't let us use there bathroom. (No problem with any other restaurant) If you are thirsty you can't stop to get a drink they won't even allow you to buy a bottle of water from them. I only come to this restaurant if they pay extra on the order otherwise I say no. The owners are regularly rude to customers and drivers seen it many of times. I would suggest if you're hungry for tacos there's many other places and there's a couple other taco times that aren't times did I tied up with With these people. So don't go to the run at the mall at hillside Or the eye location on hillside. I would suggest going to Mayfair may fair mall or even better in Langford where it seems to taste better for some reason. I have chattedemployees before about the rules and their bosses every employee has complained.
May 19th around 5:45pm I came in to try some tacos here, I assumed they were like Taco Bell. The food was similar style to taco bell but better quality. I have been to taco bell many times but I guess they dont have one in Victoria.The staff were very friendly and I didn't wait too long.I really enjoyed my food since I've been craving Taco Bell, and this was better then I expected, and the price seemed fair.
Asked for a bit more hot sauce. Not only was the answer a no, but the employee was rude about it.I paid $18 for a burrito and some mexi fries. I can’t get a little more hot sauce so I can enjoy it.Wow
Despite being severely short staffed, the service is always fantastic and super friendly!! Kudos to the owners and few staff who are working tirelessly to try and make this business run and serve thier customers.. thank you
The order was done right & quickly. The staff was super nice
Quick and friendly service and hot food! Thanks for the great experience! We’ll be back soon!
Excellent Food & Service.
Loved Taco Time since i was a kid, still love it. Foods good.?