Currently sitting for the 3rd time in the past 2 months to wait for a simple 1 burger order. Going on about 20 minutes now. This place is far from fast food and the staff or management is incompetent.I've spent a collective 75 dollars for the opportunity to wait for over an hour total throughout these excursions, and it's the last time I will.
The best of the best places to eat the staff was so friendly and the manager PARVINDER KHASA is the best, the food is so fresh and the special spice for the fries you should try as well. the restaurant by it self well clean and maintained good stop for family highly recommended thank you.
11 hours agoNEWWorst breakfast ever. Toast was cold, butter did not melt on it, sausages were so cold it was like they had just come out of the fridge, bacon was tasteless, hard and cold. Will not return here again. When I mentioned it to front staff, she laughed with a quick sorry. I'm sure that Allen Lulu would not be impressed. You're establishment should be ashamed and should shut down before you poison someone.
My husband and I almost never eat fast food- we’re snobs. But tonight we were desperate and picked up takeout from Esquimalt A&W. I had a teen burger and onion rings and hubby had a Beyond beef burger with yam fries. Delicious!! About $25- totally worth it. Recommend!
Ordered 2 beyond’s fries well done and onion rings at 9:30am in morning . Only got 7 rings in total and cold fries . A&W standard is to have 8-10 good size rings in basket or bag . And asked for seasoning on fries didn’t receive it both times and had to go back to get it again . And cashier wasn’t happy and there was no apology issued from her !
Customer service needs to be improved.I ordered Beyond Meat Burger and sweet potato fries.When I picked up my order I asked if he added the chipotle sauce and he told me that it needs money. I told him it's part of meal, he said no I have to pay for it. The other staff join the discussion and they were explaining to me that I'll only get Chipotle sauce if I ordered sweet potato fries which I said I did. The older staff said take my order back to replace it but I told her that there's no need to replace I just need the Chipotle. She told the other staff to give me the Chipotle and brushes of their mistake without correcting the cashier's statement that Chipotle sauce comes free when you order sweet potato fries.Incident date: May 8, 2022 at around 1pm
Terrible company, dont work for these guys, they'll remove your pay bonus, they replace good hard working people with a contract deal hiring foreigners, they pick favourites,Change your schedule without talking to you about it. Stole supervision position by hard working foreigner with new Filipino contract, just disrespect. A&W is a racist place
The worst! Spent my whole lunch break trying to deal with this. they gave me a beef and bacon burger when I ordered beyond meat!! I’m a vegetarian! Thank god I didn’t bite into that. took them 35 minutes to get the actual beyond me to me. So slow. Will not be returning. Ridiculous!
This A&W location has repeatedly let us down. I was so excited to move to this neighbourhood and have an A&W close by, but have been so disappointed by the service. I know this is a fast food restaurant, and I'm not expecting a 5 star restaurant treatment. But the staff have been rude, and there have been a few instances where the staff have clearly shut down the restaurant before it's actually closed.On one occasion, as we were driving through the drive through lane to order - we watched as the lights in the restaurant got turned off even though they were still supposed to be open for another half an hour. Nobody came to the service window even though there were people inside and they just turned the lights off to make it look closed so they didn't have to serve us.On another occasion - New Year's Eve - their sign was advertising that they were open until 8 pm. Around 730, I went up to the window to ask if they were open still because it was dark inside, but there were people working. A simple "no, we are closing early because it's New Year's Eve" would have been totally fine - but the person who I spoke to replied with a snarky "um no? It's new years eve or something?" Totally unnecessary and rude. Like, I get it, you're just a teenager working at an A&W, but you can still just be nice lol.There have been a few other times where we have gotten messed up orders or our food was cold. Just overall seems like the staff working there don't care at all. Really unfortunate and we just won't eat at this location anymore, I'd rather drive to a location further away than deal with poor attitude and a lack of desire to do the bare minimum.
My Mom and love to occasionally visit an A&W, for a couple of teen burger meals, she gets onion rings, and I get fries, so we can share, and we always have big frosty mugs of their famous root beer!