Ordered take out from the Italian Kitchen. Upon picking up our order, I asked to ensure that cutlery was included. However, they did not have any cutlery and was advised of this after paying. When I explained that this was going to be a very unfortunate situation for us, the hostess just replied with a "have a good night."So we drove around and stopped at multiple places hoping we could get a few pieces of plastic cutlery, with no luck. As we were getting very hungry and the food was starting to get cold, we bit the bullet and went to Save On.On top of the cost of the meal, we had to spend $13 and now have over 150 pieces of plastic cutlery for the one night we are spending in town.The pasta was better than what you'd get from most restaurants, but still feel it was overpriced for what we got. Would likely be even better if we had a chance to have the meal hot.
We had a wonderful experience tonight! 45 th wedding anniversary and felt like special guests.Decided to sit at the bar and stayed there instead of moving to a table.We were treated like celebrities not just guests.The staff... Melissa, Kimberly,Sarah and Laurel ensured we were well served,treated special and had everything a person could ever desire at a special dinner.If you ever want or need a special place to dine ..know you will have a memorable evening here.Chris and Noreen Wolthers
We were able to sneak in at 4pm on Valentine's Day, for a little pre-dinner snack - my son had been asking for mussels and these did not disappoint! Thank you for accommodating us last minute, thank you for the amazing service, and thank you for the delicious food! Can't wait to come back!
Phenomenal meals and decent prices. Staff are friendly, for dine in and take out. Been here multiple times and never had a meal that was less than fabulous. The atmosphere in-store is great; however, if you have less than perfect eye sight, it can be hard to read the menu as it is a little dark inside. Love it regardless though!
Great food and great service. Was there on a Tuesday night with a bunch of ladies. We had a great time. Everyone loved their food. Tiramisu and Creme Brûlée are made in house.
Food, atmosphere, service. best place in Vernon. Yes, would take it over intermezzo!
I have been supporting the Italian kitchen since the early 2000’s. Last night my husband and I took our family there for dinner. The food was fine, and the servers were attentive. However, as a restaurant manager I know that it doesn’t matter how good the food is, if the environment isn’t great it will throw off even the best meal. The environment in the past at Italian Kitchen was quiet, felt elegant, and you could enjoy your conversation. Last night I noticed their environment felt busy, with loud music like every casual fine dining restaurant (earls, cactus, etc). It would be nice if they toned down the music and brought more of that elegance back. Vernon doesn’t have a lot of choice as it is for a fine dining experience.
The decor, food and service were all good but it was far too dark in the restaurant to be able to really enjoy our dining experience. Everyone had to use the flashlights on their phones to read the menu. My husband and both of I ordered the Blackened Prime Rib. I need to trim the fat off my meat because the texture is gagging. I couldn’t see the fat so this created a less than optimal dining experience. When we paid the bill I offered some feedback to our server and she said that she’s heard this customer concern before but that’s the way the owner wants it. So with that in mind Vernon offers a handful of very nice restaurants such as Intermezzo, The Med & The Phoenix Steakhouse so I would recommend any of those over the Italian Kitchen to fellow diners.
Enjoyed this quiet gem of a spot when vacationing in Vernon. Such a nice cool spot with interesting art work to look at while you wait for some really amazing pasta. Will go again next visit to Vernon!
Due to the mudslide blocking the highway out of Vancouver, grocery stores and restaurants are unable to have all of their normal supplies; however, we had a nice meal of Caesar Salad (home-made dressing), Prawns, Ravioli (generous portion), Salmon, Creme Brulee, Water, Wine, and Espresso. The staff were knowledgeable and friendly. The decor was brick and white lights. Eating out is expensive in general. But, well worth it. Thank you.