Stopped by for a DQ sandwich. Very disappointed, it was over frozen that the cookie wafers had ice burn! Not good.
The Person serving me handled another customers money, then prepared my food without washing their hands. Unacceptable.
Haven't been here in a while since the placed changed ownership. The new owner is a little rude. It seems like they are disorganised and don't know how to run the business. I called in to order a cake for my son and when I came by they had no idea about it. No one even know about my order. So disappointing that they can't even run this business properly. They will probably run it into the ground. Haven't looked but don't be fooled, most of the positive reviews are before the change in owners. Guy can't even give a valid explanation. Anyway, got my cake elsewhere. Don't order cakes from here. Go for quick things but nothing planned as they will ruin your plans
Wow the cake we ordered for my son's birthday was awesome. I ordered an Oreo cake with pawpatrol picture on it just 4 hours before pick-up time. The owner accepted my order and made it very beautiful. He gave my son an icecream cone as gift. It was such a unforgettable experience in Yaletown Dairy Queen. I would like to recommend this location to everyone.
Bit pricey but good quality & service.
If there was 0 stars that is how I would rate it. Today I hosted my daughter's birthday, and I had expected a dq birthday cake to be ready between 11-2pm. I placed this order 2 days prior to the party date. Upon pickup ar 1:15pm, there was no cake made. The party was ending at 2pm and the cake was the final piece. The owner said that he could get it done at Robson and the cake would be ready in 20 minutes. Let's be real here-- he can travel from Yaletown DQ to Robson DQ, make the cake, decorate the cake, and travel back to Yaletown all in 20 minutes during rush hour? The kids would have been long gone before the cake made it to the party, and we would have been stuck with a 10" cake. No explanation was provided as to why the cake was not ready, and only that it should have been made. My daughter was disappointed that the image she had picked out was not on the cake. We had to settle for a blank cake with just Happy birthday on it. The trim wasn't even frosted, basically an incomplete cake. They didn't even bother with adding her name or age on the cake. There was no offer for a refund or at the very least compensation for a future purchase. When I brought this up after the party with the owner about how the cake was a disappointed, he didn't care and actually hung up on me. He said that we got a cake--- just not the cake that I ordered! There was another customer in the store and she overheard our conversation, and she even agreed, that it was unacceptable that the cake wasn't prepared and that she would react the same way. She also supports me and told DQ staff that she would never buy anything from them again because of my experience today and how the owner treated me. If you are hosting a party and want a ice cream cake DO NOT go to Yaletown DQ or Robson DQ. You will run the risk of paying for a cake and not having one made for your party. Previous owners were much better and reliable (cakes were actually ready), but under this new management, they have lost my patronage.
great ice cream and blizzards - outdoor seating only
Unreliable and incompetent. More training should be provided for staff so that they can improve their services and customer experience.
Amazing ice cream ? and good service ?
Could you guys please update the menu/prices here on google? The site dont have prices. ThanksI'll delete this review after