First time going there. Last time I will go. They sat us on the opposite side of restraunt. Nobody shows up to serve us. Had to get up to get service. Order in. No coffee or drink or service for over 10 minutes. Got up two more times to find somebody. Asked for my kids drink still nothing. 30 mins still no kids drink no food nothing. Other people came in way after us sat on other side guess what they had food. Still no drink for the kid. So manager comes over. What's up. OK we are sorry coming up. 45 minutes in my kids waffles and drink finally show. Mom's got her Benny. Not complete hashbrowns still a wait. She takes a Bite cold. I had enough and canceled my order. The acting manager was very nice that was the only good thing to try to make it right. So I have no breakfast. Mom takes another bite gets worst. Big Egg shell. OK she done can't eat that. Food was not charged. Managers card given to call later on to complain? Whatever. I wasted over an hour of my day just to hit a drive through after. Terrible service! Never again. Shame as well we go to the rink across way for my sons hockey games in the morning. Would have made it a regular stop for breakfast after. That's scratched off the list.
Had a lovely dinner tonight and our waitress Christina was amazing. She took really good care of us and checked in even though there was a big gathering at the same time. She was smiling and had a few laughs with us. Another waitress I dont remember her name but she came to our table also and joined in on the fun. I saw these two ladies work really hard especially with that big crowd but they kept their cool and did a wonderful job and made sure everyone was well taken care of. Thank you so much ladies for a entertaining night full of smiles and laughs (just incase you forget its the nurse broken glass and ativan). Keep up the good work
Ordered food from this location through Uber Eats. We were missing items from each of the three meals we ordered. Chicken is not great quality (see picture) considering the dish was over 23$. I called the restaurant to let them know about the missing items (we had not yet seen the quality of the chicken). The lady answering the phone was apologetic and transferred me to the manager. The manager apologized, said they were busy and offered for us to pick it up but by the time he would have picked up the sides, his food would have been cold. Manager said my husband's dish could not be remade because the only other option of course is to report it on Uber and deal with it through them. This is the second time we have ordered online (last time through the White Spot website) from this location and there were items missing last time as well. We won't be ordering from them again online as it seems to always create a frustrating experience and then having to try to get at least a portion refunded through Uber Eats.The only part of the meal that was good was the Strawberry milkshake.
Ordered 2 chicken burgers for curbside pickup online got there early clicked the link to send I'm here notification. Waited till the pick up time 630 then phoned at 640 to say I'm here and they picked up the bag that I seen from the window that was sitting there at least 10 minutes. Girl I talked to said ya we have been getting complaints about the notification link not working properly!!! Got food home and of course cold as ice and I live 2 minutes away so now I'm paying $40 for food I have to put in the microwave. Do they not check curbside pickup online last time I waste my hard working money on this joint !!!
Great place to go with the kids. They're doing a good job of managing restrictions with dine in eating. The food is always good. We go there quite often when we're not in the mood to cook and haven't had a bad experience yet
Slow service. Didn't have any kids menus or crayons. Staff at the front door were clear having an interesting conversation with each other.....as we waited for them.
Good food. It's great
We asked for well done bacon on our eggs Benedict it wasn't and the waitress puts the food on the table and never comes back to ask if we needed more coffee or anything else . And we had to call here to bring the bill after we were done.
Won’t be visiting White Spot, and especially this location again. I understand that Covid and blah blah blah whatever the excuse is has caused issues with supply chain and finding staff, but I’ve not been to another restaurant that has both increased its prices so shocking much while understaffing their service to such a degree. I love White Spot, in general, and it kills me that I can’t enjoy a reliable, affordable, delicious casual meal out here anymore. $100 for 2 people for a rushed out, but underserved service with mediocre food just does cut it. Literal Cactus Club pricing for fast food quality meals. The servers are friendly and competent but are so obviously over stretched that they cant keep up. Perfectly summed up: $4 for free refill pop is insane…even more insane when you can’t get it refilled.
Wow. Super disappointed without how much they cheated out on pouring soup I ordered. Got home to realize they didn't even fill the containers to the halfway point and charged me full price.I have made the same order at other locations that have filled the container to the brim.Never ordering from this location again.